Hi there @Mohini , and Welcome to the Community.
I have closed your new topic and merged it into this thread where your issue is being discussed here.
Typically the delivery time is around 10-15 days,
One of our community members below also lives in Australia…and has provided some interesting information about his order.
Just to inform you, Living.AI is currently celebrating the Lunar New Year holiday, and their team should be back in the office on the first week or on 12 of February 12th.
Please expect some delays in their response, but rest assured they will get to your issue once they return.
Best Regards