Deciding on chargeback

So I ordered months ago, the website says my order has shipped and they’ve sent the tracking number to me. I’m not sure if they’ve shipped but they are lying about sending me the tracking number.
I’ve reached out but haven’t received any response. Any advice?

You can see the tracking information in the detail of your order on their main website.

Hi there @bradywilliams

I presume you already receive the confirmation email when you originally placed your order for EMO. Which contains all your details, especially your order number which is most important. In that email, you can reply and inform them about your inquiries.

Or else contact the , support team, via email about this? so they can provide you with an actual status update on where your EMO is? Is it lost/stolen or sitting in customs / or with a courier somewhere?

Another way you can also submit a support help message to the link below.

Tagging @AmyLU for more help assistance here.

Wish that you are able to get this resolved asap. best regards…

All the best and Good luck.



You can send an email to our customer service team ( If you’ve emailed them, please PM me your order number and I’ll verify it for you.

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Not for my order, says processing

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Thanks, I sent one a couple days ago with that information.

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did you order emo go home or normal emo?