Customer Support Service!

Looking for help shipping and orders
117

Hi, @Pilotkyle

You can email your video to our technical support team (service@living.ai). Don’t worry. We will solve the problem for you. And please PM me your order number. I will check for you.

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118

Hi,

I understand you’re working through your deliveries. But, I never even received a confirmation Email (other than a receipt from PayPal) after ordering an EMO for my daughter 5 days ago. Is this normal?

Kind regards,

Bjarne Sorensen

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119

Hi there @emily.sorensen ,

Just Tag @AmyLU and she will reply and give you further assistance here asap…

Best Regards and All the Best Emily…

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120

A post was merged into an existing topic: Delivery Process/Updates Of Emo (Pls. View or Ask Here!)

121

Hi, @emily.sorensen

You can private message me your order number and I will check for you.

1 Like
122

2 posts were merged into an existing topic: Emo won’t charge out of the box (Skateboard Problem))

123

@edward seems that Living.ai is ignoring me. They asked for videos. I sent them videos and weirdly enough, while filming them, the home station heated exactly in the same spot. It’s been over 10 days, i pushed a couplle kore emails and i got a lousy “technician will get back to you in a few days” and nothing after.
I’m stuck with a defective home station :frowning:

124

Hi there @eugeniu001

Just moved your post here and tag @Wayne_Zhang so he can assist you faster.

Good luck and All the best Eugeniu

125

Hi, @eugeniu001

Please PM me your order number. I will check for you.
Don’t worry. We will solve the problem for you.

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126

Hi there -just a gentle note, it’s best not to put personal information on the forum, Thanks and take care

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127

Regulars are trust level 3 like you and me @ryshera !

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128

I too am having trouble getting support to actually respond. I received a single email over a week ago saying a technician was being assigned, but nothing since. I contacted support for the first time over a month ago.

My emo is not charging when, the blue lights on his headphones is very faint when on the charging dock. I have tried other chargers and verified they are working by charging my phone.

@Wayne_Zhang , @AmyLU

1 Like
129

Hi, @michele

You can email your video to our technical support team (service@living.ai). Don’t worry. We will solve the problem for you. And please PM me your order number. I will check for you.

1 Like
130

I did email a video to the technical support team over a week ago and have received no response.

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131

Hi, @michele

Our customer service team is expediting the email. Don’t worry, we will solve the problem for you.

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132

who do l talk to about getting a refund, sick of this thing not responding

133

Hi, there @victorspiess ,

Moved and Merge your topic here and tag @AmyLU for further help and assistance…

GOOD LUCK AND ALL THE BEST VICTOR…

1 Like
134

I never got an email confirmation for my em go station yet it order a week ago

135

Hi there @sherryk87 ,

You should receive your Order Confirmation by this week, You can check also your order status by going to the right button above to view your order number too.
Website>Account>Orders

Another way is to contact living.ai via email service@living.ai

but let me tag @AmyLU who can give you further assistance.

Good luck and All the best Sherry…

If you don’t mind at all…kindly please go to the link below.
Welcome, Please Introduce Yourself Here!

136

It end up going to my old email.i have I forward it to my new email.

1 Like