Company profile

johnbuckle · January 21, 2022, 12:56pm

Hello all,

I have been trying to get hold of Living Ai regarding questions about orders and shipping but to no avail ( sent total of 3 emails from this site) after 8 days of waiting…Seems a bit odd?

Does anyone have anything about the company regarding whose who and where they are based and any emails I can use to get in touch with them?

Thanks very much in advance:-)

edward · January 21, 2022, 1:39pm

You can direct contact and ask the official company person Wayne Zhang

Click Here, Scroll Below Then Submit A Support Ticket:
Send a direct message to @Wayne_Zhang
Send E-Mail to service@living.ai
Join to E.M.O Pet Facebook Community Page
Contact Wayne Zhang Facebook Account Here

Wayne_Zhang · January 21, 2022, 5:13pm

Hi, we are very sorry for the late reply. Our after-sales service team is working hard to keep up.
I noticed that you have already placed your order. But still the answers to your question:

We do need your address in Chinese if you are in HK.
You have to wait for weeks. We are now updating the delivery process on our webstie. You can check it here: https://living.ai/delivery-process/

Vsheehan02144 · January 24, 2022, 1:17pm

Hi I also am having issues with getting a reply to my email about my purchase. I am starting to think I fell for a scam and should request PayPal get a refund . How do I find out about when my order will go from processing to having a delivery date? I understood when I bought it would take six weeks once ordered processed. I didn’t realize that processing would take weeks. Also very bad customer relations not responding to emails.

johnbuckle · January 28, 2022, 5:58am

Are you now on CNY ? and will there be anyone to answer emails?