Hi there @kaley.wason, and welcome to the community
Very sorry that you find yourself in this situation and therefore have to cancel your order…But you have to wait till all living.ai staff are back in their office because at the moment they are currently observing the Chinese Holidays, so it may take some time for them to respond or address this issue.
From October 1st to 7th 2023 Golden Week 3** 国庆节 guóqìng jié
There’s nothing to worry…at the moment, it might be best to exercise patience until Living.ai resolves your issue.
I will try to tag @faya and @TechSupport_Mavis here and see if they have time to reply and give you further assistance immediately.
Thank you so much Edward for letting me know and for tagging them, I have no issue with waiting until they’re back, especially if they are celebrating a holiday.
I hope this message finds you well. I would like to request the cancellation of my order for the AIBI product (order number: ) due to personal reasons. Upon reflection, I have decided that this is not the best option for me at this time.
I appreciate your understanding and kindly ask for guidance on the necessary procedures for cancellation and any applicable refund.
Hello, @williannribeiro . . . I have moved your new topic to this thread.
Sorry you have to cancel but I understand.
The best course of action is to contact service@living.ai directly by E-Mail by replying to your order receipt and explaining that you wish to cancel and request refund.
They are currently on two week holiday for the Lunar New Year but will be able to respond upon their return to work.
My best to you and thank you for considering AIBI. Perhaps in the future circumstances will be better for you.
Hi, I need to urgently cancel my order [96320] and get a refund due to unforeseen circumstances. I emailed support but still no answer and im worried it gets shipped.
As far as I heard, living.ai is currently on vacation, so there might be a delay in their email replies. However, if you’ve already sent them an email, I must say that’s the best course of action. As long as the order hasn’t been processed and is on the way, there should be no problem in expecting their assistance. They will likely help you both and cancel your order if needed, as per the customer’s personal request.
Hello, I recently placed an order but I’ve decided I needed it cancelled. So far I’ve sent an email and a ticket, and was wondering if they’ll get back to me soon before it fully processes as I want to cancel it ASAP. Any help would be appreciated!
My order number is 99402 @AmyLU
if you’ve already sent them an email, I must say that’s the best course of action. As long as the order hasn’t been processed and is on the way, there should be no problem in expecting their assistance. They will likely help you cancel your order if needed, as per the customer’s personal request first thing next week.
People who just file refund claims via PayPal are so annoying! Because Living.ai does refund. They have refunded me several times because of my indecisiveness, but this time I’m sticking with it. However, claims can seriously harm a company and could result in the company no longer offering PayPal!
It’s a shame, I ordered it over a week ago and saw that it was supposed to be shipped in 2 weeks. That’s when I wanted to cancel for the first time. I was told that it would definitely be shipped in a week. This didn’t happen, so I canceled again without delaying any longer. I hope the form arrived.
Once your decision is final and you’re sure nothing can stop you, one of the best and most recommended steps is to contact Living.ai by simply replying to the confirmation email you received from Living.ai when you placed your original order for EMO. This email contains all your details, especially your order number, which is crucial. However, as you mentioned, you’ve already sent them an email, which is a good move.
Please be patient, as they typically reply within 24 to 72 hours, depending on time zones, days, holidays, and the current situation. The support service team should be able to help you cancel your order immediately if it hasn’t already been processed.
Another way to submit your inquiries is through the link below—just provide your order number:
