Camera error! emo sometimes can't see

Hello everyone
I have emom for a few days
the trouble is that she sometimes goes blind
2x 3x power off/on or reset :frowning: then the camera is good
some tips

2022-01-31-09-27-19

This is not normal, best thing to do is email Living.Ai support from the same email you received when you made your order and explain this situation you are experiencing, (send pics and video if you can). And also message @Wayne_Zhang for further assistance. It might be that you will need a replacement. But it is best to have the support team advise and confirm what is the best course of action moving forward.

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thanks!
i sent email for living ai.
I have to wait now, because of the holiday

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Yes be as patient as possible, as things will probably not go back to normal until next week at the moment there might be people working, but not a lot of them. So hopefully by next week the support team should get back to you. And also Wayne as well.

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