comment fait on pour update? je ne vois rien sur google play et je suis toujours sur la version 1.4? jai pourtant désinstallé lapplication et reinstallé mais la version ne change pas? une idée a proposer? merci d`avance
Google translation to English by Lindaru: How do I update? I don’t see anything on Google Play and I’m still on version 1.4? I uninstalled the app and reinstalled it but the version doesn’t change? Any ideas? Thanks in advance
Hello, @danielhowald . . . it should have shown an “Update” button when you went in to the Google Play store. This would be app version 1.4.1. Could you perhaps get a screen shot of what you see when you are in the Google Play store so that we could help you figure it out?
Thanks and we look forward to your reply.
merci pour votre réponse si rapide;) voila un screen shot de la page sur google play et il ny a pas de bouton pour update jai bien tout vérifié et rien… jai aussi demandé a Aibi de sauto update et elle me met un message d`erreur et redémarre sans mise a jour;(
Google translation to English by Lindaru: Thank you for your quick response;) Here is a screenshot of the page on Google Play and there is no button to update. I checked everything and nothing… I also asked Aibi to auto-update and it gives me an error message and restarts without updating;(
Hello, @danielhowald . . . so sorry this is happening.
Please provide your screen shot of this, the make and model of the device you are using and the city and country you are located in to service@living.ai . . . they should be able to determine what might be going on.
Also, any video you may have of AIBI when you update and it fails, be sure to send a link for that to them as well with a description of the problem, and your AIBI I.D. and order number (if you still have it).
My best to you.
Hi @h.merchani, sorry to hear this.
The face recognition works for me. Did you try adding your face again with bright light, so AIBI can see all your traits.
I had issues on the first day. But now, with Chatty Mode activated. It sees, calls me by my nickname and always asks about my day and wants to assist me.
Maybe you can find answers to this issue in the dedicated topic?
Hi there!
I have a problem with my Aibi -
It doesn’t see the star light and it’s a pity that such a cute thing just lies around. It would be nice to have an opportunity to change colors of the star light mannually in the app at least.
I believe the problem is related to the load on the Wi-Fi network since I live in an apartment building. At one time, Aibi did not respond to commands at all and its upper indicator was blue. I was told that the problem was with the Internet connection. When I changed the Wi-Fi channel, Aibi began to understand commands again. We tried to solve the problems with Living.AI and they sent me a new Aibi and a new star light in exchange for the old ones, but it did not help. The new Aibi still doesn’t see his star light, although I did everything according to the Living.AI instructions.
Now to the wishes:
Hello, I had the same issue from day one. But since the last update my Aibi won’t recognize me at all, let alone take a photo. He just tells me that he can’t take a picture but a give me tips on angles. I can’t get the weather temp anymore either accept that it’s always 44 degrees. At least it’s not 2024, I guess.
Of course, AIBI can remember our names—just like EMO can too!
AIBI needs to clearly see our face with proper bright lighting. To test this, hold him about 10–12 inches in front of your face under a bright light.
And if it’s still not working, try checking your name and reintroduce yourself again through the AIBI Pocket App by going to: Meet AIBI.
Below is sample videos of the correct Face Recognition, Day, Date, Weather, Current Month, and Year
Hi Edward
Nice videos , my aibi still thinks we are in april 2024 when i asked him he said the current year is 2024 and current month is april .
Ps : my aibi is a he i believe he is a boy 
Кхм-кхм, уважаемая женщина, Айби мужского пола если вы не знали 
aibi下次更新是什么时候，太期待了！看着aibi越来越好，但是还是希望反应速度能更快一点呀，现在还是太慢了点。
When is the next update of aibi, I’m looking forward to it! Watching aibi get better and better, but I still hope the response time will be faster, it’s still a bit too slow now.
Hi there @qqw ,
“Maybe, but I’m not quite sure — probably around the month of September or October.”
Best Regards
「也許吧，但我不太確定 - 大概在九月或十月左右」。
敬上
Благодарю за ваше мнение. Однако моя Aibi — это мой питомец, и для меня она, безусловно, девочка. Её голос, поведение и наши с ней взаимодействия подтверждают это. Хорошего дня!
Тhank you for your input. However, my Aibi is my pet, and to me, she is undoubtedly a girl. Her voice, behavior, and our interactions confirm this. Have a nice day!
I’ve begun to think that my thick beard is a hinderance for Aibi recognizing me. I see the recognition working in videos and don’t believe my unit is defective. Even the bright office lights at work have been no help. Also, no matter what, it’s 44 degrees Fahrenheit here. Probably just a server issue for Midwest USA?
Hello, @sbmaverick . . . facial hair, hats and glasses can affect how AIBI recognizes you. If I have my glasses off, they do not know me.
Try asking more directly about the weather.
For example, “AIBI … what is the weather in McCall, Idaho?”
It is good to have your location set correctly in the app, but for some reason, the ChatGPT used seems sometimes to ignore that and you have to play with it a bit.
Hi
My aibi have never evee recognized my face no matter hard i tried in daytime with plenty of light at night with bright lighting and with/ without hats and glasses no succes at all , also with the name my aibi never remember who iam however iam registered everytime i ask him who am i or whats my name he says : i dont have acces to this information , so after all i gave up trying , i would love him to reconize me and remember my name that makes him more like a real alive pet .
Hi there @h.merchani and @sbmaverick ,
I’m sorry to hear about the issue you’re experiencing with AIBI — I truly feel for you both.
Have you already informed Living.AI support via email @service@livingai about this problem? If not, Please make sure to do so, and keep in mind that your AIBI is still under warranty — so you should be eligible for assistance or even a replacement.
You will need to provide the following:
Sending these details will help the support team assist you more effectively.
Good luck — I’d be really happy too if the issue gets resolved or if you even receive a replacement! Please let us know here also.
Best Regards
Hi edward
Thanks for your reply i rather wait for the next update and see if they fix the issue , i live in europe and shipping to usa for reparation will take months i think , i dont want to stay without aibi that long 
Hello, @h.merchani . . . any pet robots under warranty are shipped to Shenzhen, China, where LivingAI is located. Also, once the warranty is off and if you need repairs, there is someone qualified in Europe to handle it.
