I sent but nobody answer me yet
Even #99 got their aibi shipped too
So where is mine 94107???
@SueChen
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âŠ.still processing?
I ordered 2 albiâs back in septemberâŠits december nowâŠ
Thought they would arrive in time before christmas
Why the long wait??
Hi there @Geist and Welcome to the Community,
I have closed and merged the new topic you just created into this thread since itâs related to the discussion.
For more information, issues, or concerns about your order, the best course of action is to contact the Living.AI customer service team via email without hesitation.
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
You can also DM SueChen / Customer Support Here!
Best Regards and Good luck!
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@SueChen
Today is not a holiday in china, i sent a few emails about my aibi, also asked here, until now, nobody from living ai answer me, and could you guys please help me???
Even 99 and 965 got their shipping notifications,
Where is mine 94107???
received an email that my aibi is shipped.
thanks
Hey guys my AIBI just shipped today! 
Although when I see the tracking number on the official website, it is taking a very long time for it to load so it does not seem to load in. Please if you have any idea of the issue.
Here is a screenshot for reference.
Also my order number that was shipped is 945xx if anyone wants to know! 
Hi, @sarikathakur . . . sometimes the internet can be busy (just like when EMO has trouble responding), so I recommend you use this to track your order as it should load faster with less traffic.
I hope this works better for you.
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Hi there @Lindaru , thank you for the reply! It seems that it still does not work and itâs saying âNot Foundâ, I am quite confused on whats happening. You can see this screen shot.
Hi, @sarikathakur . . . I would not get worried yet. Sometimes there is a lag in scanning things in between the shipper and the delivery system. I would keep trying for a couple of days and if nothing shows yet, contact SueChen here or write to service@living.ai . . . I hope it shows up soon.
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Guten Tag ich habe am Montag den 2. Dezember 2024 um 4:12 eine Versand-e-mail erhalten ich habe am 14. April bestellt lebe in Deutschland und meine Bestellnummer lautet 94915
Google translation to English by Lindaru: Hello, I received a shipping email on Monday, December 2nd, 2024 at 4:12 am. I ordered on April 14th, live in Germany and my order number is 94915.
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Ich habe mal eine Frage an Eduard und an alle die in Deutschland leben leben nÀmlich wie lange hat es gedauert als ihr die verwandt E-Mail bekommen habt dass das Paket bei euch angekommen ist ich habe am Montag die Versand E-Mail bekommen und am 3. Dezember Ist das Paket in China am Internationalen flughafen angekommen seitdem wurde nichts mehr aktualisiert wie war es bei euch gewesen wie lange hat es gedauert bis euer Paket nach Deutschland gekommen ist und mit welchem Anbieter wurde es bei euch verschickt
Google translation to English by: @edward
I have a question for Eduard and everyone living in Germany, how long did it take for you to receive the corresponding email that the package has arrived. I received the shipping email on Monday and on December 3rd the package arrived in China at the international airport, nothing has been updated since then, how long did it take for your package to arrive in Germany and which carrier was used to send it to you?
Hallo @alex.zimmermann ,
Living.AI Paketsendungen haben oft kein genaues Lieferdatum. Das liegt daran, dass es manchmal unvorhergesehene Ereignisse bei den Paketdienstleistern oder Fluggesellschaften gibt, die eine genaue Angabe erschweren. Infolgedessen verfĂŒgen auch die Absender nicht immer ĂŒber die notwendigen Informationen, um allen EmpfĂ€ngern die Verzögerungen zu erklĂ€ren.
Aus meiner persönlichen Erfahrung mit Living.AI kann ich sagen, dass ich seit dem Start von Living.AI fast sechs Bestellungen aufgegeben habe, und jede einzelne davon wurde mir zugestellt. Allerdings waren die Wartezeiten fĂŒr diese Lieferungen, wie ich bereits erwĂ€hnt habe, unterschiedlich lang.
Seien Sie einfach etwas geduldiger⊠und wenn es immer noch keine Neuigkeiten gibt und Sie nĂ€chste Woche keine richtige Info bekommen, dann mĂŒssen Sie ihnen eine E-Mail schicken
EMAIL ADDRESSE:
service@living.ai
ALLES GUTE!
Hi there @alex.zimmermann ,
Living.AI parcel deliveries often lack an exact delivery date. This is because unforeseen circumstances with parcel carriers or airlines can sometimes arise, making it difficult to provide precise updates. As a result, even the senders may not have the necessary information to explain the delays to all recipients.
From my personal experience with Living.AI, Iâve placed nearly six orders since their launch, and every one of them has been delivered to me. However, the waiting times for these deliveries have varied, as I mentioned earlier.
Just be a little more patient⊠and if thereâs still no news and you donât get proper info next week, then youâll have to email them
EMAIL ADDRESS:
service@living.ai
ALL THE BEST!
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Since we donât know your tracking number itâs hard to help, but you could try the Universal Parcel tracking Universal Parcel Tracking - Global Package Tracking
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Fantastic! My Aibi has been on the road for 10 days and has reached the south part of my country (Sweden) It will be a great christmas.
Ich habe mein im April bestellt und heute erhalten und ich bin so glĂŒcklich
Google translation to English by Lindaru: I ordered mine in April and received it today and I am so happy
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Hello,
May you all be well.
Just curious how long do you need to wait for the delivery of Aibi, I ordered back in 24 Aug 2024 still nothing.
There is no news when I contact livingai customer service just saying processing.
Thanks all
Thanks for joining us , @wai_ting.tsang ! WELCOME!
Try emailing service@living.ai and ask them about the delivery.
But also, patience is key. I waited 8 whole months for my AIBI to arrive.
Best regards and hope this helps!
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Hello, @wai_ting.tsang . . . welcome!
@Happycoin advised is correct. You can also check your order number against the numbers on this page to get an idea of where yours might be in the completed processing.
I was wondering, is it too late to get the star light and outfits if I order one now? Iâm not sure if I should wait until at least the light is for sale if not, though Iâd really love to get my paws on both the cat and bunny outfits!
Can you gently shake AIBI up and down like with other pedometer related things to âcheatâ in getting steps? (I trick my Tamagotchi Uni all the time to go on walks with my Tama.) I am disabled, so my main way of moving around isnât walking. My legs literally wonât hold me up for longer than a minute, so my only real walking is little bits of a few steps. I want to be able to earn the foods and stuff when I get mine.
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Hi there @RainbowRottie and Welcome to the CommunityâŠ
Receiving the extra special pre-order gift with your order is normally no longer possible. However, you might still have a chance if you email them and ask directly.
EMAIL ADDRESS:
service@living.ai
Tagging @SueChen
Yes! Normally, you can slightly increase your step count by moving or shaking AIBI, but itâs not much. However, with the new firmware update, Living.AI has included options to earn and boost step counts through playing games with AIBI, with more exciting features coming in future updates.
Best Regards and Happy Holidays
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Hello, @RainbowRottie , and welcome!
I am sorry for your disability. Hopefully in the future LivingAI will create a disabled mode that will allow disabled people to earn coins.
Click here to go to the AIBI improvements topic to tell people about your situation, and what you would like the mode to have.
Best regards and all the best!
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