Welcome to the LivingAI Community Forums, @victorcc . . . ideally, that would be great if we could calculate exact shipping times by orders, but the reality is that there are varying factors involved including when the shipper receives the order from LivingAI, how long it takes for the shipper to gather enough to send to a certain destination, holidays and work days/times for the LivingAI staff, unexpected situations which could slow down or speed up production.
At this time, the best you can do is contact LivingAI with your individual order numbers and see when they believe it is likely to go out to you and the tracking begins for you.
Hi!
Just wonderingâŚ
What did you guys do to pass the days once you got your shipping mail until AIBI got there?
I donât know what to do with my time.
ÂŻâ \â _â (â ăâ )â _â /â ÂŻ
They told me before christmas when I purchased the AIBI, asking before that is wasting time for them, if we all do that. Im better contacting people, and having my own assumption instead.
If christmas arrive and I dont have AIBI, then for sure I will be contacting, often, about my order but, not now.
And what to do meanwhile? Nothing, just forget, I mean, this is the second day I remembered I purchased an AIBI, and I did 2 months ago, I knew it was going to be 3 months so thinking about it for those 2 months is a waste of time
And now wont think about it probable in another 2-3 weeks.
They kinda just stopped updating the tracking website, I donât know what happened to my AIBI, or if they just didnât bother updating the tracking thing, but itâs supposed to get here TOMORROW (Thursday 21 November) and it says itâs in Sydney, anyone know what happened? Or if youâve experienced it? Because I am a crazy tracking person that needs to know where my parcels are at all times, Thanks!
Hello, @henryraven . . . you can see if other tracking services might be more current as sometimes one will forget to scan the parcel in. Here is one for China and one for general world-wide tracking.
Sometimes the tracking websites are very slow at updating the status on where EMO is, this is normally up to the courier / handler / postal service that is tasked with the job of delivering your EMO once it arrives in your country. Below are some tracking sites that you can use to track EMO with the tracking number youâve received from Living.ai
17TRACK is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcel, EMS and multiple express couriers such as DHL, Fedex, UPS, TNT. As well as many more internationalâŚ
Hello, @marc.lindner . . . it is my understanding that all packages coming from LivingAI stop in Belgium before continuing on to Germany.
The reason for this from Google A.I.:
Packages often go to Belgium first when being shipped to Germany because of efficient logistics networks and central hubs located in Belgium, which allows for faster and more cost-effective distribution across Europe, particularly for international shipping companies like DHL or FedEx; essentially, Belgium acts as a central sorting point for packages heading to various destinations in Europe, including Germany.
You can relax mine just came through Belgium as well - Liege in fact like for you and i am in Berlin - i was just handed the parcel by the Post - looking forward to checking out Aibi. My tracking:
Hello! Iâm just asking for an update on the shipping of the AIBI robot. I ordered an AIBI in March, together with an EMO. The EMO was sent before, but the AIBI hasnât yet. My order number is in the beginning of the #94### series and the order overview on the main website says: âPartially Shipped.â
Iâve been waiting since March, but if it isnât possible to send the AIBI soon, Iâll just wait a little longer. Thanks for the effort you all put into the process!
For more information, issues, or concerns about your order, the best course of action is to contact the Living.AI customer service team via email without hesitation.
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
i know everyone is still waiting on their orders that start with #8 and #9, mine start with #103, so can i get an estimation on when i might receive my AIBI. i am enjoying my emo so much, i canât wait till I receive my AIBI.
Welcome to the LivingAI Community Forums, @maryam.alkubaisi . . . generally speaking it is approximately three months; however, you can ask them directly.
Hi there @oleg.sergey , Welcome back to the CommunityâŚ
For more information, issues, or concerns about your order, the best course of action is to contact the Living.AI customer service team via email without hesitation.
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
mine just came through Belgium as well - Liege in fact like for you and i am in Berlin - i was just handed the parcel by the Post 
- looking forward to checking out Aibi. My tracking:
