Hi there @joas.de_goffau, Welcome back to the Community…
For more information, issues, or concerns about your order, the best course of action is to contact the Living.AI customer service team via email without hesitation.
EMAIL ADDRESS:
If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then simply ask customer support for an update on order status.
The support team should be able to get back to you in a timely fashion.
Best Regards and Goodluck!