Hi there @lynnsmith ,
Living.ai has just started sending the first batch of order packages to their respective logistics provider, which is responsible for all packages and providing tracking numbers. Once they finish processing each package, they will send the tracking numbers to Living.ai, who will then forward them to individual customers.
Sometimes, Living.ai is waiting for the logistics courier to upload relevant shipping information. After the shipment has been picked up by the courier, the journey will begin, and it is expected to arrive at the recipients within an average of 10-14 days. Of course, this also depends on the reliability of your country’s local postal/package service or courier service.
What is a courier?
A courier is a person or company that delivers parcels or consignments from one place to another, whereas a delivery service is a broad term that encompasses all types of companies that deliver different types of goods.
Kindly check your inbox from time to time, and also your spam folder.
For a more factual and accurate reply? Please contact service@living.ai via email.
Good luck and all the best!
