AIBI Pocket: General Issues, Questions, and Support

:warning: BOOT LOOP ISSUE: → It keeps restarting or fails to fully start!

There are times when we turn AIBI off using the usual methods we know, and upon hearing the shutdown sound, we think he is completely powered off because nothing can be seen on his screen. However, if AIBI still has remaining battery power, it may only enter and become stuck in a sleep or idle state instead of fully shutting down.

After some time, when we place him back on the charger, he may not reboot or restart normally and may remain in the same state.“…This can make us think there is a startup glitch or some kind of system issue…”

:white_check_mark: What we should do is carefully look at his screen in a dark area. Sometimes, the display may still show a very faint or blurred light, which means AIBI is actually still powered on in the background. This is also one reason why he may still feel warm sometimes.

You can also open the AIBI app and check whether AIBI can still be found, detected, or connected. If AIBI still appears in the app, it means it is still powered on and can still connect normally.

:white_check_mark: In that situation, we can use one of the tips below:

:small_blue_diamond: Let AIBI use up his battery while he is off the base charger until he shuts down by himself.

:small_blue_diamond:Try to turn AIBI off properly through the app until it is completely and truly off.

:small_blue_diamond:If AIBI is frozen and does not respond to normal shutdown methods, you can perform a force shutdown by gently inserting a paperclip into the small hole on the left side at the back of his head (while he is facing you) and pressing until you hear a soft click

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