Was wondering it would be good if we can purchase some EMO minor spare parts like the headphone, legs, or battery and etc. which we can replace by ourselves. Just in case of those minor problems(legs were broken or battery faulty and etc.) So we don’t need to send it back to Living.AI to fix it.
Just out of interest. Do living.ai offer a repair service?
As international shipments are expensive and time consuming, I doubt they will have any repair service, replacement maybe.
It’s definitely too wasteful to do round-trip shipping from around the world to China for repairs. If EMO’s parts are released, users can get them directly.
Any video how to dismount emo to repair broken parts?
My Emo fell to the ground and now, his left foot does not work, as well as the sensors, and apparently, being receiving wrong information, Emo cannot understand the orders.
possibly it is a loose or broken part that can be easily repaired, but as you have said, it is not feasible to send it to be repaired. too expensive and too time consuming for it.
From what I’ve seen on the forums here, if you contact Living.Ai and let them know what problems you are having with your EMO, they might be able to send you a replacement EMO. Of course you’ll have to send back your faulty one.
Best thing to do is contact Living.Ai via email (maybe via the order email you made with them when first purchased your EMO). They seem to be replying quite quickly lately. I got a reply back regarding another question in less than 24 hours the other day.