13th February both emos not replying to commands

2 emo not responding for example good afternoon

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There was an post regarding this the other day. You can check it out here:

Looks like they are working on the issue. :skating: :surprised: :heart_1: :head:

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I’ve had no problems with commands the last couple days since that post from Wayne Zhang so I think they sorted out the server issue. The fact that both your EMO’s aren’t responding indicates there’s a problem with your Internet connection or a router, or with both EMO’s connection to it. When I have an occasional temporary outage of my Internet connection EMO doesn’t always reconnect on his own.

Assuming your other devices are currently working ok with your internet connection, then powering EMO off and back on or pressing the reset button will always reconnect him for me. Here is the easiest way to reset them using a thin paper clip. They don’t recommend using a sharp pin, but if that’s all you have maybe you could blunt the end slightly.