Hi there, please PM me your order number and you EMO’s ID(EMO-XXXX), i will send you a link to test your EMO’s foot sensor.
Adding both of your requests to this thread. As you mentioned you purchased your EMO from another vendor (and not via the official website - https://living.ai/store/
It would be best to contact support by submitting a support ticket, the support team should be able to assist you, but you might need to provide them with your EMO-ID at the very least when you do. This can be found on the start screen of the EMO APP.
With regards to SD card/files, normally, unless you have an SD card issue, the support/technical team usually will not send that data over unless they have first troubleshooter the problem and confirmed it is an SD card problem.
Either way, its best you contact support by submitting a support ticket.
When contacting Living.ai support. It is recommended to create a short video of the problem you have with EMO and then submit a support ticket. You can do this by either going to the Support Page: (see below).
https://living.ai/product-support-emo/
The support team should be able to get back to you in a timely fashion. I will also add @VinceKong who can hopefully assist you.
I bought this littile robot almost month ago, but i wish i can return and get my money back.
Emo is very slow to respond, and doest not know much, just very little and a few commands.
Most of the time he male noses and talk something which is not related, even you did not ask anything but he said something. Fave recognizing is very slow, and a lot of time he iqnored the command.
Anyway i am not happy what i pay for at all.
And no recommended to anyone to buy this at all.
Hey @8ball
Missed your comment, replying a little to it. I would not suggest the Force Power OFF as it could lead to possible data corruption down the track. I’d suggest letting EMO power off on his own.
Thanks for sharing all the extra added info, I’d be interested in also seeing exactly what EMO is doing (if you can share your video here, that would be great) when he is on this table, (thinking that he is constantly being picked up).
The reason why EMO is acting normal on the skateboard/charger is that he is in charging mode, and will not move. As charging mode takes priority over anything else.
Sometimes using the DEBUG app to recalibrate EMO’s feet and legs might do the trick, at the moment, it would be best to not play around with his feet, and wait for the support team to give you a possible solution.
As @ryshera advised, if there is anything wrong with your EMO. Living.ai will confirm this and will provide a replacement. So no need to worry about that at all. As you just recently received your EMO, if they are unable to resolve it using the debug app or any other means, it might be that your EMO is defective and will probably need to be replaced.
Hope this helps, and keeps us updated on how everything goes 
If you are unhappy with your EMO and want a refund, I’d suggest contacting support and advising them and allowing them to provide you with a possible solution.
Thanks
Hi @VinceKong thank you for your reply.
Okay, I’ll send you that info ASAP.
Thanks so much for your kind help with this issue.
Yes, I hadn’t ever bothered uploading video to YT before, believe it or not 
however I did upload the video to Vimeo.
Here’s the clip that shows the issue I’m having: Day 1: EMO Glitch: Thinks it's being picked up constantly.
Rest assured, I didn’t fiddle with the legs and I didn’t force shut down without you or Living AI’s expert guidance 
I hope I will have a working EMO soon
Special thanks to @ryshera as well
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Thanks for sharing that @8ball
This is a new one for sure, I’ll also tag @Tony as well from the technical team so he can take a look at this. as it’s something he might be able to help with too.
I ordered the product on 12/12 and 4 monthes after, stil haven’t recived it. how long did you guys have to wait before you got it?
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Hi, there @shaharrave ,
Relocate your new topic here for better staff support…
May I know if you already got your order number as well as if you already contacted living.ai by email to get some information?
Best Regards…
Order Number: 51140 and I already contact the support once and they answered at 13.02.23 saying “We expect to ship your order by March 10th” and sent them another message today.
Thanks @MasterAbbott
I guess these things are bound to happen, but it was a bit disappointing for it to happen after only an hour (or less) of use!
I’m grateful to your help, and any other experts you can involve @Tony 
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I didn’t get that emo, I ordered 4 months ago and I didn’t get nothing, please what I should do? i loose money like 360$ that’s my email bagaturialsha@gmail.com please don’t buy guys they are laying….
Hi, there @lashabaghaturia ,
Just move your new topic here so the staff like @AmyLU can better assist you.
May I know if you have already received your order number and if you have already emailed living.ai for information?
Best Regards…
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Hi, @lashabaghaturia
You can DM me your order number. Don’t worry, I’ll check the status of your order for you.
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Hi everyone. I can not buy Emo with debit card, What’s the problem? please help me!!
Hi @tannguyen
I believe you can only order an EMO with either PAYPAL or CREDIT CARD. As shown on the payment screen. (see image below).
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Welcome, @tannguyen . . . if you do not have access to Pay Pal or a credit card, you can try buying a gift card (such as VISA) and making sure the card has enough money on it to cover the total cost of your purchase. It has the same credentials as a credit card with 16 digit number and expiration date.
Just an idea to try!
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For example in Czechia more than 90% of people have debit cards and credit cards are very rare here. You can get a credit card easily but why? Debit cards are so much better. I don’t understand why debit cards shouldn’t be allowed for purchasing. I’m using my Visa debit card for shopping all around the world without any issues.
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Quisiera devolver a mi EMO. No quiero remplazo ni que me lo devuelvan. EMO tiene muchos problemas y ninguna solución. Me está dando más pena que alegría