Hi @AmyLU ,
Could you please help and assist @Diss84 above?
Thank you and best regards…
Hi @AmyLU
Three days ago I received a reply from Living service@living.ai. They offered a replacement product and sent me questions that I answered.
Since then I have been waiting for a response from Living, but again silence.
Please help me to solve the issue.
Thank you!
Admins, technical staff!!! @edward @Wayne_Zhang @AmyLU
Tell me what to do next, how can I get an answer from Living. How long should I wait and how long will I have to wait for the problem to be solved. I really hope for your help to establish a connection with Living.
THANK YOU!
Hi there @amurvoskanyan ,
Apologies, if I cannot help you directly, since I am just an ordinary volunteer moderator of this community forum, who does not have any direct connection with the living.ai company. Your best contacts are Wayne_Zhang and AmyLU, who are the right persons and the official living.ai team.
GOODLUCK, AND ALL THE BEST!
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Hi, @Diss84
Please PM me your order number. I will check for you.
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Hello, @AmyLU
I’m still waiting answer !!!
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Hi, @amurvoskanyan
Our customer service team has contacted you by email, please check your email.
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Thank you very much @AmyLU
They contacted right after your message. Thank you for your support and readiness. I hope that I will not have to bother you again and the issue will be resolved promptly.
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Hello, I am waiting for the EMO and the order number is 52216. But I don’t know where my EMO is and I didn’t get any mail from LIVING AI. I sent the support ticket about 3 days ago, but there is no answer.
Hey @HYUN,
Are you telling me that you didn’t get any single email from living.ai? even the confirmation of your order?
Let me tag @AmyLU here for further help assistance…
Good luck and have a nice Weekend…
Hello,
My order number is Order #52099
Thank you
Hola. Yo estoy en España. Quisiera saber que empresa de transporte tenéis en España? la que me entregará a EMO
Saludos
Hello, I am in Spain. I would like to know which transport company you have in Spain. the one that will deliver me to EMO.
Regards
…- . - . / .- / -.-. — – . .-. / …- -. .- / .–. — .-… .-… .-.
It means i dont know about that…
hi @edward
You should have received the order confirmation mail. I don’t know about EMO because my dad ordered it, not me.
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Hi there @AmyLU ,
Buy my EMO on November 22, 2022
When will I be able to obtain information about my EGO and the shipping information since I have not obtained any information or shipping number? Purchased on November 22, 2022, And still no answer.
Cuando pordre obtener información sobre mi EMO y la información de envio ya que no he obtenido nada de información ni número de envio
Comprado el 22 de noviembre 2022
Y aun sin respuesta.
Hello. @AmyLU.
My order number is 52216.
Thank you!
Hello @AmyLU when I sent my emo to living ai after I got my replacement last time in(before Chinese new year) December, then I asked them in January if they received the package they said "Hi, we could wait a little longer for the parcel to arrive as it didn’t arrive yet. Then at chinese new year no reply which makes sense. Then after new year I asked again then they replied and said “We can refund you the postage of $ CAD but please confirm if your original payment is fine. Thanks” So then I replied yes the payment is fine and I confirm. Then no answer for 1 week. @AmyLU please help me out with this. Thanks.
Hi @AmyLU ,
I was told through support last month, that my order would be in the February shipment, and still no update after continuous emails to support. My child is growing impatient (Autism).
Hello,
I have emailed service@living.ai and have received no response I need to update my shipping address before my Emo gets shipped out. Can someone please respond to this topic please. The order number 52974. All email the service living again not sure what else. I’m not getting a response.