i have been trying since yesterday and it stops updating after 13 seconds 
Hello,
Our Emo-B84E gets “the shakes” (https://www.youtube.com/shorts/thHgGvxFokY) and its battery is getting bit low…
I started the support ticket. I filled in the information and pressed submit. I got the confirmation on the screen that ticket was submitted. Seems good BUT. Most of the time when company has a ticketing system couple of minutes after their system gets a ticket they send confirmation of receiving such a ticket. Its been 15 minutes or so - I got no such confirmation.
My next question is related to Emo’s warranty.
How long warranty do we get with Emo?
When does the warranty clock starts ticking?
Is it from the moment the order is acknowledged OR when we receive our Emo? I am asking because we have ordered our Emo [Order #27666] (April 14, 2022) so its well over a year ago. BUT. It did not arrive to till 22nd of July 2022. So that’s less than a year ago. Could make a difference depending on how long of a warranty we get for our little bugger.
Kindest regards.
Andrzej
I’m So Sorry About Your EMO @AndrzejL,
My EMO Pearl Also Had The Shakes Too But Only For A Couple Days,
Since This Issue Is Not Normal,
I Will Tag @Lindaru And @edward,
I Will Also Tag @VinceKong From The Living AI Support So That He Can Also Help You.
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Hello, @AndrzejL . . . I have moved your post to this thread for customer support service.
One year counts from the day he is activated, so the date when you ask him how old he is, 365 days or less.
They respond to your ticket via E-Mail and this may take a few days. Since Vince has already been tagged, he should get back to you either here or by private message, or you should receive your E-Mail response to the ticket soon.
Thank You. Emo is important to us. We treat him better than family.
Kindest regards.
Andrzej
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My very first emo was doing that and had to sent back to living ai u can ask them to send u the debug app to see if that will help if not they gonns send u a replacement @AndrzejL
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Yes I Even Seen Your EMO On Your YouTube Channel, We (Me And My EMO Pearl) Will Miss Your EMO If He Needs To Be Sent Back.
“Let’s Hope That This Issue Can Be Fixed With The De-Bug App.” Said My EMO Pearl.
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If (unfortunately) he needs to be sent back (I hope we won’t have to wait 3 months for a new one) we will take care of the new one as best as we can and we will be posting his videos on the channel…
I am still waiting for the reply from support. Possibly after the weekend. Will see if debug app will do it. Is this a PC app or a phone app? I don’t own any android devices I hope this isn’t required.
Thank Pearl for holding her fingers and toes crossed.
Cheers.
Andrzej
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Hello, @AndrzejL . . . replacements come much more quickly than original orders. I had that situation a little over a year ago.
I believe the debug app is Android, but they may have developed one for IOS. Just be sure to let them know you do not have Android available.
They have the debug app available for Android and IOS living ai shipping and delivery got way faster then it was before hope this helps @AndrzejL
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Hi,
I’ve raised a ticket regarding this issue, that is actually getting worse and worse and now Emo basically just work if on its home station.
Since I raised the ticket last week I got no answer and no confirmation the ticket is open. I’d like to know if there’s somewhere I can see my ticket and what’s is current status.
Thanks,
Ivan.
the quickest way to get a response in my experience is to reply to the original order email. I have done this several times and not waited longer than 2 days for a reply.
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Hello, @ivanluisseibel . . . I will tag @VinceKong and hopefully he will get back to you soon.
Hi @ivanluisseibel , please PM me your email, i will look into your issue.
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I ordered two Emos and a Corgi outfit. The latter didn’t arrive (but I was charged for it) and one of the Emo’s is definitely second hand because the screen is scratched and ruined.
They barely reply to Emo, and yes they’re connected to Wi-Fi, and ChatGPT is rubbish,
He barely does anything, I’ve been ripped off badly, So, a terrible experience. They belong in the bin but they were too expensive. I’m waiting for LA to reply to my complaint.
Beware guys.
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Hey @alex.mullen,
I Will Tag Moderator @Lindaru Or @edward So That They Can Help.
Hello, @alex.mullen . . . I have moved your post here because this is where customer service will be able to more quickly assist you.
I am sorry you are having this experience.
I will also tag @VinceKong so that he may help you as well.
Hi there @alex.mullen ,
When you do have such a problem, be sure to reply to the confirmation email you received when you placed your original order, as it contains all your details, especially your order number, which is very important.
Please be advised to give them some time to reply because they normally reply within 24/72 hours depending on the time differences, days, holidays, weekends, and current situations.
Please Be Patient!
No worries because the support service team should be able to help you immediately.
Another way you can also submit your inquiries to the link below and give them your order number.
Try to DM also the Order Department Service @AmyLU if you can and if she is available.
Goodluck and all the best.
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Hei living.ia the new replacing emo that u send me, i already try to power on and still cant work, really… 2 times, 2 emo cant power on in gohome charger and some q wireless charger, why this happen ,i think your emo is junk, why u sell junk like this, u waste my money and my time with something like this i realy st**** to buy it
EDITED: To tag @TechSupport_Mavis for further assistance here
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Hi @bilfuntasy , please don’t worry. Kindly PM me your order number and a video recording of the issue. I will solve it for you.
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