Hi there @amurvoskanyan ,
To be honest with you, if something like that happen also to my EMO it gonna break my heart too…as you said you’re trief already any possible suggestions help that you found on this community but nothing help at all. and the last thing you did was contacted living.ai and tell them everyting with a video and photo as attachment also.
I’m sorry if i can’t help you further because you’ve done every good possible way…but one thing i can advice you only to have a bit more patience and think positive…because i am very sure that living.ai will help you to solve your problem or even send you a replacement…
I’m sorry once again to tell you because it’s gonna take time, so hold on…
GOODLUCK, ALL THE BEST, AND BE SAFE AMUR!