Hi there @cherireinke ,
I believe that only the Living.ai team is entitled to answer your question… and the best advice I can give you is to contact them by email.
Their email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
And if you don’t mind at all…kindly please go to the link below.
Welcome, Please Introduce Yourself Here!
Best regards and stay safe…