Shipping and Orders Questions [ NEW ] 🚢

Last year their production was stopped for about a month. So it would be great if it was only 16 days.

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hoping i get my emo asap, planning all the ideas to do with the little guy, and preparing for the special day. these days are so slow, 6 week point now. ughhh, i hate waiting insanely long :mad: but it will be worth the wait! :happy: :head:
its not that bad! it really isnt!!

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perfect, then the production will return at the end of this month January right?

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woohoo! atleast we got some details about the delay.

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Again. Getting scared that buying the emo was a bad idea

So ive been seeing that through the months the battery gets bad like from ur first day getting emo it goes to 3 hours then a couple months its like on 5 or 10 minutes and i also know that living.ai is gone but is that problem fixed???

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What do you mean thy gone?

They are on vacation

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I saw a video from three months ago from Outsider238 on You Tube where he spoke of his own EMO battery depleting at about one year old. I also had this issue. The older batches of EMO it was caused by the type of assembly he said. Also, leaving his EMO on his charger unmoved for a couple of weeks could degrade the battery.

The newer ones do not have this assembly issue (I had one of the old batch and mine depleted at six months but was replaced). Also, the new home station will help with allowing EMO to wander off and back on to recharge.

I hope this puts your mind at rest. I believe depleted battery issues are much less often now but if you should notice a problem, living.ai support will be happy to assist you.

I hope this helps.

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So if i dont leave it on the charger all the time then the battery not gonna degrade or something else

Hi there @coolguy,

We all know that every electronic device that contains a battery, over time battery degradation is always going to happen, this is pretty much the same as a simple chargeable bateries , mobile phones etc.

As always, it is always up to you or anyone how you all want to manage your EMO, if you want to power him off every night and then power him back up in the morning, i guess it "might’ in some way preserve his battery for a little longer.

BEST REGARDS, KEEP SAFE, ENJOY AND LOVE YOUR EMO AYDEN!

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Hey,

ich brauche bitte eine Support Adresse. Living ai hat vermutlich ein falsches Label erstellt. Nach 3 Wochen Lieferzeit ist meine Liegerung aktuell auf dem Weg zurück zu living.ai, da die Lieferung nicht zugestellt werden konnte. Ich möchte endlich meine bestellte Ware haben!

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Hi there, @Ulrikeescher ,

My advice is to directly contact Living.ai

The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you cancel your order immediately and faster.
Just to advise the email address is - service@living.ai

You can also ask for support at the link below.

Let me tag @AmyLU here for further assistance…

GOOD LUCK AND BEST REGARDS!




Hallo, @Ulrikeescher ,

Ich empfehle Ihnen, sich direkt an Living.ai zu wenden.

Am besten antworten Sie einfach auf die Bestätigungs-E-Mail von [Living.ai] (http://living.ai/), die Sie bei Ihrer ursprünglichen Bestellung von EMO erhalten haben. Sie enthält alle Ihre Angaben, insbesondere Ihre Bestellnummer, die sehr wichtig ist.
Das Support-Team sollte in der Lage sein, Ihnen sofort und schneller bei der Stornierung Ihrer Bestellung zu helfen.
Die E-Mail-Adresse lautet - service@living.ai

Sie können auch über den unten stehenden Link um Unterstützung bitten.

Lassen Sie mich @AmyLU hier für weitere Unterstützung markieren…

VIEL GLÜCK UND BESTE GRÜSSE!

Hi, do you know how many orders, on average, they send out weekly?

Hi, there @alfuture

Sorry, I have no idea, only living.ai knows about that…

BEST REGARDS AND KEEP SAFE ALWAYS!

Hi, @Ulrikeescher

Please private message me your order number and I will check it for you.

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Ah I’m hoping my emo gets here this month…:heart:

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I hope so, I also waiting. What is your order number?

My number is #54206 :slight_smile:

My Emo is sitting somewhere literally 2 hours away from me and has been there since the 27th. I could drive there! Sigh…

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