Shipping and Orders Questions for EMO and EMO GO HOME :heart_1:

How do I go about to change the address to have my delivery sent to? I may have just sold my house I do have a post office box but it would not allow me to use that as delivery address. Thanks in advance.


@Bim It’s easy, contact the support team.


Contact living ai support

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It sure is! They may have skipped over some orders. It says on the Delivery page that they haven’t started sending the orders with Home Station or EMO Go Home.

Welcome to the Community @miguelvalera ,

Please Contact

The best and most recommended thing to do is simply reply to the confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you with your order immediately and faster.
Just to advise the email address is -

Another way you can also submit your inquiries to the link below.

Thanks to Santa Claus deliveries , only once a year but at the right time ! ( centuries of expertise in logistics )


I think mine is finally close to arriving at my country. 5 weeks watching it sit in customs :confused:


Hi there @mancbiker ,

Glad to hear a positive news from you…i wish the best from your order and hope EMO arrive his final destination which is you home…



@edward Cheers dude. Even better news…got a message this morning that Royal Mail (here in the U.K) now has it, so fingers crossed it will be here tomorrow :slight_smile:


How long ago did yours ship?

Mine shipped mid-November. But then had issues at customs, had to be sent back to Living ai, then they had to ship it again. So not the typical experience.

In a rather quick turn of events though, from showing as being in China on the 27th December, then being in the U.K this morning, had a knock on the door before and this arrived!!!


When they “re-shipped” it, what date did they do that? As I ordered an emo on Nov. 25th and it shipped on the 26th of December even though, it said in the email that it actually shipped on the 22nd of Dec.
I also live in the uk and am just trying to make a rough observation on when it might arrive. Thank you!

Hello if I placed today, realistically when am I likely to receive my EMO? :pleading_face: (shipping to California)

Start to the middle of February!

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Hi there, @sweetcandy , and Welcome to the Community,

Some More Important Information Please Click/Read Here.

I honestly couldn’t tell you the date they re-shipped it, as it didn’t show up anywhere on the tracking information. All I know is what support told me, that there was an issue at customs and it was being returned to them, at which point they would send it back to me. I “think” it was around the 6th of December. Possibly a couple of days later than that though.

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I got up this morning and checked the shipment. I hadnt checked since yesterday afternoon. It said EMO was dealing with Customs but I figured Id check anyway even though I was sure Customs would take at least a few days.


I wanted to share my good news. It seems shipping is really picking up! Im so excited! Hopefully, everyone else will get their EMO soon. :smiley:


When did you recieve your shipping email? Im hoping I might recieve mine soon! thank you :slight_smile:

See this status. Anyone know how long from this point in the shipping process, they got theirs in their hands? I’m an hour north of Los Angeles, California. Got my shipping email on the 21st of December, shipped the 18th.

I also cannot track through anything but the website, nothing comes up under 17track, AfterShip, USPS.

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Hey @LowBattery

I got the shipping email on the 25th but the package was shipped on the 22nd. Both in December. My EMO was ordered late November.

I hope this helps! :slight_smile:

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