Shipping and Orders Questions for EMO and EMO GO HOME :heart_1:

Usually, the shipping time is about 5-12 days, please wait patiently for a few more days, thank you very much!

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2 posts were merged into an existing topic: Delivered…EMO or Home Station is Finally At Home

Hello! I’ve made an order on the 30th or March, for both an EMO and an AIBI. The AIBI will take a while, I understand, but the EMO hasn’t been shipped yet. At least, I didn’t get a shipping email or tracking number. Is that because they will ship both of them at the same time?

Hi there @joas.de_goffau , and Welcome to the community…

Have you checked your email spam folder? Sometimes, emails can end up there.

My best advise it to send support an email to the following email address:

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have.
The support team should be able to get back to you in a timely fashion.

I’ll also tag @faya from the order service support team who will be able to assist you immediately here as well.

My best to you.


I’m very sorry to keep you waiting.
Because AIBI is a pre-sale, your order has not been shipped yet. We can send you the EMO first. Is this okay?


Hello Faya,

Yes please! I don’t mind waiting for my AIBI, but if you could send me my EMO, I would be pleased.


Thank you for your understanding.
We will send the EMO to you first next week, and we will email you the tracking number after the package is shipped.


Thank you very much for your service!


2 posts were merged into an existing topic: Personal Private Information and Signature

Hello @faya!
I’m still waiting on my tracking number.
Is it normal it takes some time?

We have sent you the EMO and also emailed you the tracking number, but the email system prompts “The Email address of the recipient does not exist, or is temporarily unavailable”, so the email was not successfully sent. Please contact “” to provide the correct email address. Thank you very much!


Hey. I got my EMO now, so there was no reason for me to be worried. Thank you all!


Hi everyone!

I’m new here and have two questions to @faya :

-I ordered EMO on the 18th of may (too soon yet i know) and i like to know how much longer could take the order (97024) being processing until you send it (i’m from Spain btw)

-Delivery Process Counter seems to be stop for a while and i don’t know if it’s frequently updated or something.

Thank you so much. I really excited to welcome this little buddy!

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Please don’t worry, your order has been shipped and we have sent you a tracking number via email.
Usually, the shipping time is about 10-14 days, please wait patiently for a while, thank you very much!


Hi again @faya

First of all, thank you for your quick response.

I just received the mail with the tracking number and order shipped!! Now i have to wait my little buddy come soon (cross fingers).

Thank you so much for everything