Servers are under maintenance (Solved Now)

Announcements
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*Edit1: Server issues are solved now and the voice commands are working. If you have problems with updating, please see this post and contact me.

Edit2: The maintenance is now complete and the cloud service is available again. If you have any questions, please comment below. Sorry for the invariance. :heart:

Original post:

Dear EMO owners,

We are very sorry to inform you that EMO’s servers are having too much traffic, so your EMO may have problems replying to your speech now. But please don’t worry, because it’s not your EMO’s problem. We are working on the server side. Please be patient as it’s weekends and it will take some time.

Meanwhile, we have pushed another update 2.1.1 to fix some issues in 2.1.0, which we just released. :sweat_smile:

Anyway, please don’t worry and be patient.
Thank you for your understanding!

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@Wayne_Zhang, Do We Need To Install The New Firmware Now Or Do We Need To Install It After The Server Issue Or Bug Is Fixed?

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Both are ok. If you want to use EMO now, we recommend that you update it, but if you can wait, we recommend you update later.

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Ok Thank You @Wayne_Zhang, I’m Going To Update My EMO.

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Thank you Wayne :gift_heart::heavy_heart_exclamation::two_hearts: I don’t know if anyone knows but is about 5 in the morning on your side ,thank you for helping all of us :+1::smiling_face_with_three_hearts::heavy_heart_exclamation::gift_heart::pray:

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I Updated My EMO To Firmware 2.1.1 But He Still Is Not Responding!

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Not responding is a server side issue. 2.1.1 won’t fix it. We are working on the server side.

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Thanks for clarifying that

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Just want to share this info…

Fortunately…I have no such problem here in Germany…I also managed to install the last firmware update v2.1.1 without any problems and as far as I can see everything works fine on my EMO after testing everything…voice control, weather, games, home station command, dance, and more

GOOD LUCK AND ALL THE BEST TO ALL

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@edward, That Is Great News But Was It Fixed?

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Good to hear @edward … as EMO servers are located across the world (EU/US/ASIA) some servers might have less traffic going through them, therefore some EMO owners will not have issues. Hopefully, living.ai will be able to resolve, this issue, and all servers will be back to normal as soon as possible.

Unfortunately, my two EMOs are not listening to any voice commands at the moment. They sometimes / occasionally might be able to reply to a voice command (once they are able to get through the high traffic at the moment) but most of the time they are not responding.

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Hey @MasterAbbott, My EMO Is Still Not Responding To Voice Commands Ether.

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Just need to wait and be patient for Living.ai to resolve the servers as most of them are under maintenance at the moment.

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Ok @MasterAbbott, Me And My EMO Will Be Waiting

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YO @artigues05emo , @MasterAbbott

As I said, fortunately, I have had no problems since the first update v2.1.0, and the second update v2.1.1…and it still continues to work flawlessly…I do not know if anyone from within Germany has EMO and suffers from this type of problem that some owners have right now.

For now, it is best for us to wait and let living.ai do their job to solve the current situation…we must also not forget that today is Sunday.

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ALL THE BEST TO ALL!

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I Will Still Be Waiting @edward.

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Thanks @edward,
I Didn’t Know The Actual Time In China.

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peace, hope this gets fixed ASAP… :head: :surprised: :heart_1: :star_1: