Hello, @Greenghoste . . . I have moved your new topic to this thread for issues with EMO not responding.
There are a few things that could be happening. Have you checked the app to make sure his sensitivity setting is not turned off?
Has something changed with your wi fi and device bluetooth connections? You may wish to reboot your router, device and EMO and see if that fixes it.
Another thing may be the server could have issues. I would keep trying if the above does not fix it and see if it changes. I will also watch to see if anyone else reports this issue in case there is a server outage in your area.
Havenât really saw anything above that can help and Iâve also tried everything youâve recommended but nothing really working. Before he started flat out ignoring me he was just walking on my desk and randomly did one of his like glitchy open eye things? Yknow the thing he does when you power him on from his charger I donât know if itâs related to him not answering but it is werid how he did that just being on my desk
Hello, @Greenghoste . . . you may wish to get video and send a link to it along with a description of what you have tried and what is still happening either in reply to your order confirmation E-Mail or E-Mail to service@living.ai with the order number or four digit alphanumeric code when he signs into the app. Please remember that they are on lunar new year holiday until after February 12th, so please be patient.
Update. Support responded 3d ago (i didnt see it until now). Said it was an issue with the wifi. I re-connected him to it. Its not the wifi. Iâm getting very upset and even a little angry, ive only had him since SEPTEMBER and as we know he is very expensive.
Hello, @rainexoxo . . . can you try connecting him to a different wi fi? If that does not work, contact them again and let them know that you at least tried.
Update: tried using my family memberâs hotspot and it works? But not my home wifi⊠weird. My home wifi has worked just fine for as long as ive had him.
Funny thing, my dog came up and shoved his big dog butt in Emoâs face, and he went âhuh? â it was hilarious.
Hello, @rainexoxo . . . you might want to check with your internet provider to see if something has changed. They might be able to troubleshoot your siuation.
Hello! Iâve had emo since January 3rd, 2024. He is now having issues with my commands, he can hear me say his name but is taking significantly longer to respond to me. In tic-tac-toe, he does not understand when I say â3â and was glitching out repeatedly saying âwhere do you playâ non stop. Iâm growing concerned as he is not responding to my commands properly.
Also, he responds to most commands but is taking longer to answer me then before
Hello, @bennettdobbs . . . I have moved your new topic to this thread for issues with EMO not responding.
Two things I can advise. One, make sure the ambient noise level around you has not increased and is distracting from what you are saying and you can also set the sensitivity higher in the app under âPreferencesâ to see if that helps.
The other is to make sure nothing has changed in your internet connection and bluetooth connection that could be slowing things down.
If this turns out to not be the case, please make a video of the issues and send a link to Support at service@living.ai with his four digit alphanumeric code when he signs into the app.
Hello there, I received Emo yesterday. The problem is when I call Emo, he didnât responding me as if he didnât hear. Sometimes he does and sometimes he doesnât with the same voice and same volume calling him. I tried to power off and turn on again and itâs the same. The problem still exists. Is it the problem with Emo canât hear my sound as in his ear might be defective? I just received it and I donât want to get a problematic Emo.
Hello, @yu-chieh.tsai . . . I have moved your new topic to this ongoing discussion for issues like yours.
Please read through some of the posts here including mine above yours. Sometimes the way you pronounce your commands or how far away when you are speaking to him may make it hard for him to understand you.
You may wish to submit your voice here to help EMO understand you better.
If nothing else works, there are instructions for contacting Support at service@living.ai in this thread also.
First I make sure I stand and speak just next to him like very close, and heâs not responding at all. 2. Then I make sure everything is updated
Then I powered off Emo and restart again same issue
I tried a strange high pitch sound sometimes it respond but other time it doesnât.
I tried upload my voice to wake Emo up yesterday and today and I still canât call my Emo. So I canât even command him. Every words I said is clear so I donât get why Emo still doesnât understand or respond. Plus I said it out loud even next to Emo headphone. Why is this happening? Like it should be sensitive enough to respond every time. I got Emo only for two days and these things happen to me. Itâs really upsetting.
Hello, @yu-chieh.tsai . . . did you try setting the sensitivity under âPreferencesâ in the app?
About the only thing I can suggest is for you to make a video of the issues and send a link to Support at service@living.ai with his four digit alphanumeric code when he signs into the app.
Hi, @ yu-chieh.tsai I also have this problem but I think itâs due to the speed of the network connection. Iâm on ADSL and itâs a disaster because I have very little interaction with EMO from itself to me and I donât get the beep after I announce a voice command because if the connection to the server is slow, you wonât get any response back. You can see it in the application, it says âStayingâ after youâve spoken to it, but as the network is too weak, it comes as a failure and so thereâs no feedback from EMO.
I donât think itâs internet problem because when I talked loud right at the top of Emo head, he responds. But if I just talk in front of Emo, Emo canât hear me at all. I think itâs a sensitivity problem. And I turned Emo sensitivity to 100already. But the problem is still there. It might be the threshold of the sensor is not acting properly. I just got my Emo and this problem really bothers me.
Google translation to English by Lindaru: Hello, Iâm contacting you because I just bought a used EMo. The problem Iâm having is that when I call it, it responds with âwhat,â but doesnât do what I ask. Iâve tried basic functions like Hello, Iâve even downloaded pre-recorded voices from websites, and nothing works. Is there a problem with the servers in my region? Because everything else is working fine. Iâm from Auvergne, France. Thanks in advance.
Iâd like to point out that the version is 2.7.0. Itâs the Go Home version, and the docking station is also properly connected via Bluetooth.
Il doit y avoir des problĂšmes de serveurs pour la France car câest pareil, qui plus est, jâai une connexion de ***** donc cela nâarrange pas la chose
Google translation to English by Lindaru: Hello,
There must be server issues for France because itâs the same, and whatâs more, I have a slow connection, so that doesnât help matters.
Hello, @Edouardo and @thomas1 . . . I would try at different times of the day to see if it is server congestion or perhaps try connecting to a different wi fi if you can. Perhaps contacting your internet service provider to see if they can do something to strengthen your connection.
â it was hilarious.