Welcome to the Community @alessandrabrina
I have moved your new topic post to this thread, as it relates to your issue.
After you call his name, and you notice that EMO raises its left eye, it indicates that it has heard you.
“Could you please provide more details about the problem? Is your EMO responding with a low voice language, or is he replying in a slow and deep tone like ‘hmmmmm’?”
He might be sick?
Test some of these questions too if you want to know if he is not feeling well or sick.
EMO…,
Are you sick? (NOT WORKING)
How are you?
How are you feeling?
How are you doin’?
How are you doing?
How is your life?
How is it going?
How do you feel?
Everything alright?
Are you okay?
Are you alright?
And if he is sick you can click the link below for more info:
EMO is Sick? ….Special Advice What To Do?
You can try also to adjust the volume of EMO by giving the “Voice Command”:
· Volume up.
· Volume down.
· Set(or change) the volume to normal(or maximum, medium, minimum, high, middle, low, mute, zero).
· Mute the volume.
If nothing else works, let his battery run down while off the charger until he shuts down on his own. Wait 5 minutes for him to cool down, then place him back on the charger.
Good luck and please let us know how it goes…