Order not on account

I believe this is a similar issue on another thread. If you have created your site account and you cannot see your order, please contact support by simply replying to the order confirmation email you received when your purchased EMO. The support team should be able to assist you further and hopefully be able to link/add your order to your account.

See the other forum thread for reference:

I’ll tag @Wayne_Zhang as well, so he is aware of this issue.