I’m really disappointed that Living AI is continuing to use ACI, a terrible carrier in the US that lost my Emo and apparently at least several others according to this forum and the Emo Facebook group. There’s a whole Reddit thread of over 100 comments of people who had their packages lost by ACI.
Customer service kept telling me to wait and it would come. 3 weeks later, no updates since ACI had it in Compton CA and USPS Missing Mail search has turned up nothing. I’m so disappointed and told Living AI I don’t want a new one sent out for the same thing to happen. It’s already been months of waiting. This was meant to be a present for an occasion that’s already passed. I really hope they address this and switch carriers. And offer shipping refunds to everyone this has affected, which they denied me.