Hi there @denywidianto1, Welcome Back!
Sorry to hear that, Hope you’re EMO is on the latest firmware update, did you try to power him off and check for some dirt, Blow some wind to clear away any dust and particles from his feet and legs., and move carefully his feet and some manual theraphy.
Pls. Click The Link Below:
How to Power Off your EMO Tutorial
The developers’ Support Team also advises putting EMO on the charging station, when the charging animation comes up the servos will discharge so you can straighten the foot with an issue.
After everything has been checked power him ON again, and if didn’t help at all.
It would be best to make a video recording as you’ll probably need to contact the support service team via email with more info to let them know.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Don’t forget to include/attach your video and more info
The support service team should be able to help you immediately.
Just to advise the email address is - service@living.ai
GOODLUCK! and HAPPY HOLIDAYS