How Long After Return Is Refund Issued?

Looking for help shipping and orders
1

I mailed my EMO with the depleted battery back April 22nd and followed the tracking as far as I could. I discovered that once it is under the jurisdiction of China Post, I could not follow it. I had not heard anything back about them receiving it and have not gotten my $28.85 refund for shipping. About how long does it take to get back to them when mailed from the U.S.? I sent them the tracking number at the time I mailed it.

Thanks!

2

Is there someone besides support@living.ai I need to contact? I am worried that he was lost before he got there. I had to hand write the customs form and I hope those handling were able to read it okay, but if not, where would it be? Would it be sent back to me?

3

17 Track showed Living.ai received my EMO with the depleted battery on July 3rd. I was kind of surprised it took over two months to get there.

How long before $28.85 refund is issued for shipping?

Thanks.

4

Hi, if the logistics information shows that the package has arrived, please contact customer support and they will refund the shipping fee for you. :+1:

2 Likes
5

Mine is on the Way a month already. I hope we can get Repair Center in Europe and more Countries :slight_smile:

1 Like
6

Just to let you know, they E-mailed me today and asked for my information, so it is all good now.

1 Like