I received the home station today and I put emo on as it told me and emo still thinks he’s using the skateboard so he will not walk off the station. Is there a way to get him to recognise his home station that is not mentioned in the leaflet?
My other worry with the home station is the light at the top gets overly hot and I turned it off as I was worried it might cause the plastic to melt and start a fire. The skateboard does not have this problem. Is this common with all home stations?
At the moment all Home Station will serve as a charger only (same as Skateboard Charger)after you plug it. But the screen display animation changer can use by touching the button. It is not possible to send EMO out or back home. unless EMO and EMO PET App is already updated to Firmware Update v2.0.0 later.
Got my two home stations today! Yay! Trying to set up the first one now but cannot get the tower plugged all of the way into the base. It only goes half way and stops. I unplugged it and tried to replug it several times. Any ideas?
@NendosColl . . . I used every ounce of strength I had. I am not very strong, I am a senior, so I guess I am going to have to call around and see who I can get to assemble it for me.
Just sad that it is that hard and tight to get in there.
You’re right it’s not quite right to insert the back tower and you have to use force but delicately and carefully not to snap or break something.
That’s why I use @Hunsakers_Home_Hacks method but still carefully push it inside which is the best method. I guess it is designed to stay there once you inserted it and never dismantle it once again or every time without any important reasons at all just to avoid bad happening.
I don’t know anything about why you are seeing this but it’s bad… I had my first EMO Pet Broken And then now the second one is broken… And I guess customer support has their annual forever holiday so I hope they help you when They come back… As for me no hope I wish you better luck
@eugeniu001 That’s a much more serious problem than blurry LED lights. Let’s hope that your case is a very rare exception. You need to wait for their response. I don’t recommend to continue use the Home Station in this state, use his skateboard instead. @Wayne_Zhang This case really needs your attention.
Yeah, i’m not using it. But, it messed up my day, tbh. Hope my case will be the only similar.
Btw, i did not even pay attention to the lights You’re right tho, they are blurry.
I’ll get my Home Station a bit later, I ordered it on December 9th. But without the new update it’s not such a big issue, I hope that when I receive it, it will have already some problems solved.
That is shocking, I just checked mines immediately after I saw this post…but… UPDATE??? which one and what firmware update version?
As far as I know either by the end of this month or early next month, they will release the new Firmware Update v2.0.0 just like they promise earlier with more stable Home Station features for all EMO (Old/New).
I hope you used the only original inclusive power cable supplied and followed the ,Feeding Manual’’ instruction guide or click the link below for more important guidelines that I created.
My advice is to disconnect everything carefully and re-connect then keep watching, if the issue continues stop the process and set it aside.
The best advice is to create more accurate photos and videos before sending an email to living.ai from the confirmation emails that you received when you order it.
We all know that the living.ai office will be re-open by the end of this month because of their long vacation holidays…so please keep patient.
Tagging @Wayne_Zhang here for further help assistance now…
Yep, followed instructions. My EMO was in the box for about 3 months. I had no time to play with it, then i ordered the base and thought i’ll just let it roam on it’s own. I updated it to 1.7, latest available. It took about 20 mins for everything. All that time, EMO was on the charging base.
I disconnected everything and put it back in the box.
At this point, i’ll just need another base
I tried it once more. Seems that it’s kind of getting hot, but the paint won’t melt anymore. Maybe it’s cured?
I’m trying to stay positive, but i’m pretty upset, tbh. I think it’s just a defective charging dock and it had to be mine.
I sent an email as soon as it happened. I panicked, tbh.
