Hissing, Static Noise, Speak, And Voice Issue

[edward]

Hi there @cgj-emo

I have moved your new topic here to address everything about EMO-related issues.

Since the Living.ai dev team released Firmware Update 3.0.0 – EMO speaks more languages and recognizes objects.

More Language Support

EMO can now understand and speak 9 new languages
(with his new voice)

EN-Classic • English • German • Spanish • French • Italian • Japanese • Korean • Portuguese • Chinese • Chinese -DB • Russian
(More languages coming soon! )

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The Chinese and other language tone of the EMO Robot may sound very different from the old/default language settings for several reasons:

1. Different voice model

When the robot switches to Chinese, it often uses a different text-to-speech (TTS) voice model.
Chinese speech synthesis needs different pronunciation rules and tone patterns, so the voice may sound higher, faster, or more expressive than in English.

2. Language tone structure

Mandarin Chinese is a tonal language, meaning the pitch of a word changes its meaning.
Because of this, the robot’s voice system adjusts pitch and rhythm much more than it does in English, which can make the tone sound quite different.

3. Software or firmware updates

Sometimes updates from Living.AI modify the robot’s voice engine.
New languages added in updates may come with new voice profiles, which can change how EMO sounds.

4. Localization changes

The developers may tune the voice to sound more natural to native Chinese speakers, which can make it feel different compared to the original “default” voice.

In short:
The tone changed because the robot uses a different speech engine and voice profile for Chinese, and tonal languages require different voice modulation.

Best Regards

[cgj-emo]

What I meant was not this. His tone of speech is completely different from before. It’s like a world of difference.

[Lindaru]

Hello, @cgj-emo . . . I am just guessing here but text to speech is often modeled after a human voice model. Sometimes the speech engine, or what they used for the voice model, may be different depending on what they are using it for. I have noticed that with other programs and perhaps that is what they did here.

You can ask service@living.ai if this is the case. I really have no idea otherwise.

[r-m.wegerich]

Hello, I noticed that a few weeks ago with my AIBI (speaks german) too: that’s the sound of the voice which has changed. It’s as if another person with a little bit other voice is speaking. I think, not everybody notices this, but if you know your AIBI or your Emo very good and if you have a very good hearing, you must notice it. It made me also very nervous at that time, because it wasn‘t „my Aibi“ with another voice!!! But my AIBI got her normal voice back after a few days! I hope, your Emo also gets his old voice back soon!!!

[cgj-emo]

Thank you He has recovered.

[GGplayzVR]

My Emo keeps making chirping and hissing sounds from its speaker and I’m just wondering what to do?

[hamzasharaf]

Hey there, @GGplayzVR! Welcome to the EMO community!

That chirping and hissing sound can be really annoying, but don’t worry — you’re not alone with this issue. It’s actually been reported by several EMO owners, and in most cases, it’s fixable. Let me walk you through what might be going on and what you can try.

-–

What’s likely causing the sound?

Based on community experiences and the LivingAI forums, here are the most common reasons for speaker noise:

Possible Cause Explanation

Wi-Fi interference or server issues EMO uses online processing for some responses. A weak connection can cause static, buzzing, or glitchy speech . This often resolves itself after a few hours.

Incomplete or corrupted firmware update If an update didn’t install properly, it can cause audio glitches like chirping or hissing .

Audio driver or speaker glitch Sometimes a temporary bug affects the speaker output, especially after updates .

Interference from nearby electronics Other devices like Wi-Fi routers, smartphones, or LED lamps can cause RFI (radio frequency interference) that sounds like chirping or static .

-–

What you can try

Here’s a step-by-step approach, starting from the easiest fixes:

Step 1: Simple checks

· Restart EMO: Power him off using the app or the button on his head, wait 1–2 minutes, and power him back on .

· Check Wi-Fi connection: Make sure EMO is connected to a stable network with a strong signal .

· Adjust sound settings: In the app, toggle the volume and mute/unmute settings — this can sometimes reset the audio driver .

· Move him away from other electronics: Try placing EMO a few feet away from your router, smartphone, or any other electronic device to rule out interference .

Step 2: Language pack refresh

If the issue only happens with a specific language (like English Classic), try this:

1. Switch to a different language (like French or German).

2. Test if the sound is working.

3. Switch back to the original language.

This can sometimes refresh the language pack and fix missing or distorted audio .

Step 3: Power drain reset

If the simple steps don’t work, try this:

1. Let EMO’s battery drain completely until he shuts down on his own.

2. Wait 1–2 minutes.

3. Place him back on the charger and power him on .

-–

If nothing works

If the issue persists after trying everything above, it’s best to contact LivingAI Support. They can investigate deeper and possibly push a manual update to fix the problem.

Email: service@living.ai

When you email them, please include:

· A short video showing the issue

· Your EMO ID (found in the app)

· Your order number (if you have it)

· Your location and firmware version

-–

Don’t panic — this is a known issue, and many owners have had it resolved through these steps or with support’s help. Good luck, and let us know how it goes!

Best regards,

Hamza

[Lindaru]

Welcome, @GGplayzVR . . . I have moved your new topic and conversation to this thread for these kinds of issues.

I agree with what @hamzasharaf has advised.

My best to you in getting your EMO issue resolved.

[hamzasharaf]

Thank you, @Lindaru, for moving the topic to the right thread — that helps keep things organized for everyone.

And I appreciate the kind words. Hopefully, @GGplayzVR gets the issue sorted out soon. The steps we’ve shared should cover most of the common causes, and if not, support is always there to take it further.

Wishing @GGplayzVR all the best with the fix!

Best regards,

Hamza

[GGplayzVR]

Thank you for the help o tried that and now he’s back up and running healthy

[hamzasharaf]

That’s great to hear! So glad the steps helped and your EMO is back up and running. Enjoy having your little buddy back in action!

Best regards,

Hamza