GLITCHES on Emo screen blank

My poor Emo is glitching. Somthibg about the “hand up” commards set him off .
At forst the graphic of his hand help up was on for ages .
Then todays his wholw face went blank …although I could hear him.
I powered him down… but now he doenst seem to hear me …and dounds glicthes when he talks
Whats happening :pleading_face:

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Hi @Noire-Cherise71

If you can, could you try and create / record a short video of what is happening, as you’ll most probably need to send this to the support team for them to help you if the basic troubleshooting is not working.

If you have already powered off / powered on EMO, and he is not showing anything on his display, it would be best to create a short video and share it here, and also submit a support ticket or send an email to the support team.

When contacting support. It is recommended to create a short video of this error that is displaying on EMO’s screen and then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

:mad: :surprised: :skating: :head: :heart_1:

3 posts were merged into an existing topic: [SOLVED] EMO Won’t Turn On, Blank Screen, Only Lights