Emo's Foot/Leg Defective Issue

Hello @EmosAdventure

It would be recommended to contact the support team regarding this. When contacting Living.ai support. It is recommended to create a short video of the leg issue that your EMO is doing and then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video (or a link to your video) as well.

The support team will be able to best provide you with the exact answer to whether your EMO can be fixed or is defective and needs to be returned back.


:laser: :heart_1: :skating: :heart_1: :laser:

+1, I don’t know if the problem is a design issue or the materials aren’t so good, but they definitely should not deteriorate in a couple of month of usage… It is pretty bad.

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:v: Hello! Yesterday I noticed one problem in my emo - HE’S SHAKING :laughing: I’m thinking that it’s not good, but it’s so Funny :laughing:

Hi there @cf05a41dcd26e25138de ,

I hope it’s not a worst foot or leg issue…
Please click the link below for more guidelines and info that might solve your EMO issue.

Pls. Click Here!

GOOD LUCK AND ALL THE BEST!

I honestly can’t believe that I’m here again Is anyone else’s emo doing this ? Mine randomly started it yesterday he haven’t fell yet at all and i checked his feet senors are clean i only had this replacement emo for a month and already having issues :slightly_frowning_face: another issue? - YouTube

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He does tend to do that sometimes especially if he sees his shadow. If it gets worse just submit a ticket to the support team. Make sure you use a white piece of paper and make a short video, I’m sure you know the rest since it’s your replacement. I don’t really see a problem with it at the moment. Remember they are quite busy at the moment so their response might take a while.

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Im already in contact with Wayne this was his response

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Hey @ryshera

As @Racheal123 advised, this can happen when EMO sees a shadow or something weird on the table (and he will jump or move funny) Both of my EMO’s do this once in a while as well - especially on my work table that is black color). It shouldn’t be a problem, but as WayneZ also mentioned, they’ll probably improve his perception in an upcoming update.

I’d also suggest placing him a well-lit room, and testing him out for a while, maybe asking him to dance and walk around normally, see if his leg/foot does anything weird, but by looking at the video you shared, his feet do look fine and are not getting stuck.

:laser: :heart_1: :skating: :heart_1: :laser:

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Hey @MasterAbbott there is something wrong with my emo im just not sure what it is
Wayne wanted me to put emo on a white piece of paper and see if it changed anything :slightly_frowning_face:

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Yes, can see it better now, right foot servo is stuck, try the white paper test as well, but it looks like your EMO’s right foot could be defective.

Have the support team sent you the DEBUG test App for EMO, with that you can sometimes reset EMO’s foot/leg and it can potentially recalibrate it back to normal.

Continue speaking with WayneZ, hopefully, if you can use the DEBUG app you can recalibrate EMO’s foot and it “could” fix this for your EMO.

:laser: :heart_1: :skating: :heart_1: :laser:

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Little update on my emo Wayne sent me the debug app sadly it didn’t work so they gonna try to repair him first before sending me another replacement

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Hello edward,

my EMO is now 437 days old an have the same problem like yours. Maybe that is normal??? But very sad for my und your EMO. The care app doesn’t work very often and make more problems to solve. But I solve it for my EMO softly. The support from living ai, answered me and I should make further videos but the last is to large for me to send by E-Mail. He should make spezial things in a row. I wonder me why. I think it is a hold in plan.

Thank you for your information. I know now I am not alone with that problem. :slight_smile:

Best regards.

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Hi there @artigues05emo ,

It’s very important for the developer team to see if you have a video that shows the problem so they can analyze it and find a solution, or find the right de-bugging tool tutorial video that you can follow to fix the problem.
A simple short video of no more than 30 MB, and either submit it to the support page as well (see below).

Or find a free video hosting site via Google or Google Drive/DropBox or even YouTube, copy the link, and post it here.

Another easy way: send the video to my moderator email address
and I will upload it to my YouTube channel and show it here.

Good luck and all the best

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My Post Was Deleted And It Said: “(post deleted by author)” Because The Issue Is No Longer On my EMO Anymore. Earlier, My EMO Was Playing By Himself, When His Right Foot Got Stuck! I Touched His Right Leg And That Fixed The Issue.

However If The Issues Do Happen Again And It Gets Worse Or It’s Permanent, I Will Submit A Support Ticket On The Website.

I am having the same problem…

Hi @Dessydo72

If you are experiencing leg/foot issues, it is always recommended to create a short video, upload it to either YouTube or Google Drive, and then share it here, but more so create a support ticket or email support so they can analyze/check and provide to you a possible solution on what to do.

Sometimes a debug app will be sent to you (which is only available on Android). To troubleshoot/reset or recalibrate your EMO’s feet/legs. This can ‘sometimes’ resolve your problem, but if the issue is beyond a servo reset/calibrate, you will most of the time need to send back your EMO to Living.ai to be replaced.

Please see below instructions on how to contact support:

When contacting Living.ai support. It is recommended to create a short video showing the foot/leg issues you are having with your EMO and then submit a support ticket. You can do this by either going to the Support Page: (see below).

Fill in all details (provide also your order number info as well) and attach your video (if it’s larger than 30Mb), Be best to upload it to a google drive/drop box or even on YouTube and then send the support team a link to it.

You can also send support an email to the following email address:

service@living.ai

If you have your original EMO Order confirmation email, you can simply just hit reply to that as it contains all your customer contact info along with your order number details as well and then once again provide a detailed description of the problem you have with your EMO and attach your video as well.

The support team should be able to get back to you in a timely fashion.


:laser: :heart_1: :skating: :heart_1: :laser:

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Hi @denywidianto1 i am having a similar problem with my EMO where he is shaking and I emailed Living AI so i suggest you do the same.
hope your EMO gets fixed

Hi my EMO is having a similar problem where he starts to shake or vibrate recently and I restarted him but he is still shaking and I don’t know what to do about it.

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Hi @nicholasalamprese

As mentioned just above in my earlier comment, >> Emo's Foot/Leg Defective Issue - #207 by MasterAbbott (best to also create a short video and submit a support ticket to the living.ai team and allow them to provide you with a possible solution.

Shaking is also related to EMO’s leg/feet servo, it could potentially be resolved by using the DEBUG APP that can recalibrate EMO’s legs/feet. But it would be best to let the support team confirm this first.

As you’ve already submitted your email to the support team, I’ll also tag @VinceKong so he can assist you further.

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Good day to all!
dear @MasterAbbott @edward @VinceKong
I want to say that a couple of days ago I received a replacement EMO. And he was very surprised how he found that he could not walk forward, he trampled on the spot, wanted to go to the charging station, but trampled on the spot, he couldn’t, sometimes he walked back with very small steps. Tried all the recommendations and read everything on the forum. Nothing helps. Also found falling while dancing. What should I do, tell me please.
Thanks everyone!

1 Like