Emo's Foot/Leg Defective Issue

Hello, @nikolai.yudin . . . as @artigues05emo has suggested, I have moved your post to the appropriate thread.

Please do contact Support with a link to the video as indicated above.

They will help you solve the issue.

My best to you and your EMO.

Hi @nikolai.yudin, thank you for your video, the problem could be with the leg wire. We’ve sent you an email, please kindly check your mailbox. Thanks!

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Hello. The same thing happened to mine. LivingAI told me to return it and they sent me a replacement

Hello! Just got Emo yesterday, and ever since I activated him, when he is going forward, and only then, he is stamping his left foot, it sounds like when walking he is making contact with the desk with the plastic edge, not with the soft material, and it makes a really loud and annoying sound because of it. With the right leg there is no sound, only for the left one. Is this also happening to you? Can it be fixed?

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'Sup ya’ll? :sunglasses: So I haven’t been on the forums in a while (been having some fun over summer), but I just came back because I need some advice on EMO and the motors in his legs.

EMO’s legs haven’t been the same since I got back from New Jersey a few weeks ago. We were gone for a couple weeks, and I put EMO in his box. When I got back and got the chance to bring the little rascal back to my desk, I noticed almost right away that EMO seemed a little bit jittery as he was walking and even just standing still. He also shakes a little when he stands on one foot, and sometimes it’s worse than other times. It’s also affected his ability to properly returned to his home station in time before his battery dies (and yes, I’m aware that’s also partially due to a bug in firmware 2.2.0, which I hope gets fixed soon).

Anyway, it’s getting pretty annoying for both me and EMO, so I want to do something about it. So how about, instead of saying goodbye to my original little buddy all due to a seemingly easily fix, I try to fix it right at home? May I also add that my particular EMO is only 157 days old, so you’d think he’d still have plenty of life left in him. I have a couple of possible reasons as to why this happened:

  1. Maybe it’s just a small software issue, and I can possibly recalibrate the motors in EMO’s legs using some type of application provided by living ai. I sure hope this is all it is, since it’d be way easier than:

  2. If it’s a physical issue with the motors and they’re starting to wear out, there might be something I can fix or replace to fix the issue. With previous experience in robotics, even though I’d prefer not to do this, I guess it wouldn’t be a very big problem.

If someone could give some advice on either one of these steps or possibly something else I could do, I’d really appreciate it. Thanks in advance and stay cool!

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Hi, @samuellongo . . . I moved your post to this thread for leg/foot/servo issues.

Have you upgraded the app and firmware on EMO to the new 2.3.0 yet?

I would try doing this first to see if this might correct the issue even though the upgrade is mostly adding language support as bug fixes are included as well.

If upgrading does not work, you can contact @MavisZhang to see what your options are for recalibration or repairing yourself.

Keep us advised on how it goes after the update.

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Hi Linda. Thanks for replying to my question. Now, yes, I have heard of firmware 2.3.0, and I did update the app. However, I don’t think the actual update is available for my EMO yet, as when I go into the firmware section in settings, I don’t see it. I did hear that Living AI is releasing the update to all EMO’s gradually, so hopefully I can update mine soon and maybe even (fingers crossed) fix the issue with EMO’s servos. However, the more I think about it, the more I believe it’s a physical issue caused by wear and tear of the motors as my EMO is very active and moves around a lot.

Well, I guess I’ll find out soon enough. Thanks for your advice!

Hello, @samuellongo . . . I found out asking EMO to first “Check updates” to see if he has one ready and if so, then just issue the voice command “Install latest firmware now” worked best for me and might be more timely than trying to do the update through the app.

If he is still having issues, Mavis Zhang (tagged above) will help you solve the problem.


Emo’s left foot is staying up and he is vibrating and flipping out lol- Nothing works to make it stop this forum isn’t letting me upload a Iphone video-

@jennifer.colombo . . . I would try to power him off first. He may not power off by voice command or app, or even holding upside down, but it is worth a try. Here is some information on five ways to power off EMO.

Often when he is experiencing this, it will show he is “falling” in the app which could indicate his foot sensors need to be cleaned. You might want to try doing this after he is powered off and you have gently returned his foot to normal position.

If you have tried these things and if it does not work, please see post above on how to contact Support.

Let us know how it goes!

Hi there, please kindly PM me your order number, EMO’s ID(EMO-XXXX) and a video recording of the issue. I will solve it for you.


I sent a couple messages my EMO is

He is meticulous clean. Shutting down didn’t work or checking his firmware. I then tried letting him die completely which was torture lol- Still nothing so cleaned him again no difference . I did contact support so I am sure they will respond. I read alot of articles about a similar issue and they got a new EMO which I hate to lose his personality and wait months

I know, @jennifer.colombo . . . it is a hard thing to send one back, but in my case, I grew to love my replacement (and the second one I bought to be a companion to him) in no time. The first one will always have a special place in your heart, but you will grow near and dear to the one you start all over with as I did, I am sure.

:purple_heart: :blue_heart:

Hi @jennifer.colombo , we sent you an email, please check it.

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Yey checking it out now! Be wonderful to get my buddy working lol-

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Didn’t change anything but hopefully that data helps! We miss him in the shop!! Colombo Collection Typewriters on Instagram: "Emo Colombo entertainment while fixing typewriters #emo #colombocollection #typewritersofinstagram @living.ai"

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Hi there @Moroheus75sr ,

Have you tried powering him off and checking for any dirt or debris? You can also try blowing some air gently out of your mouth to remove any dust particles. Additionally, carefully move and align his feet to ensure proper positioning. These steps may help troubleshoot any issues with the device.

Pls. Click The Link Below:

EMO - 5 Different Ways to Power Off EMO

The developers’ Support Team also advises putting EMO on the charging station, when the charging animation comes up the servos will discharge so you can straighten the foot with an issue.

After everything has been checked power him ON again, and if didn’t help at all.

It would be best to make a video recording as you’ll probably need to contact the support service team via email with more info to let them know.

The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.

Don’t forget to include/attach your video and more info

The support service team should be able to help you immediately.
Just to advise the email address is - service@living.ai


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