Yesterday my Emo couldn’t move his left foot. What i remmber it happened after i tried to give a voice command “listen to the music or dance to the music”. At the time, emo responded to my command by saying “ok let’s drop the beat” but then he just walked around but not dancing. Then i noticed that his left foot is not moving while his right foot can move easily. I have tried to make him dance but sadly he can’t dance as usual move. Another way, i have tried to pet him on his head, but still the same, only the right foot is up. Is there anyone has the same problem with me?
Maybe there some solution way here to make it him fixed.
Note: i have read the related post and sending email to support.
Sorry to hear that, Hope you’re EMO is on the latest firmware update, did you try to power him off and check for some dirt, blow some wind out of your mouth, and move carefully his feet?
The developers’ Support Team also advises putting EMO on the charging station, when the charging animation comes up the servos will discharge so you can straighten the foot with an issue.
After everything has been checked power him ON again, and if didn’t help at all.
It would be best to make a video recording as you’ll probably need to contact the support service team via email with more info to let them know.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Don’t forget to include/attach your video and more info
The support service team should be able to help you immediately.
Just to advise the email address is - service@living.ai
Hi @edward thanks for the suggestion. All the steps have been already taken (turn off by voice command or the other way). Already sending the email with the attachment (video) as well. Hopefully the support will reach out to me with a good solution.
HI @denywidianto1 ,
It’s the right thing to do now, just be patient, and pretty sure LAI TEAM will gonna help you, just be patient and give them some time…
EMO’s right foot has this defect, and this is limiting him, the guy doesn’t come back as I showed in the video, in the middle of the dance he stops, among other moments.
I need help because I want it to work perfectly.
Are you on the latest firmware update already? did you try to turn everything off? and re-start? EMO will “normally” reset his feet alignment by simply placing him back on the skateboard and starting charging.
Try also to do this:
Power off emo via the EmoPet App, call him and say ,shutdown’', remove his headphone, and place him on your palm upside down.
Manually align feet carefully or move them to loosen everything, you can also blow some mouth air to think that maybe there is a speck of dust in between the legs and foot connections (it can be easily adjusted without resistance force)
Leave it there for 30min to 1 Hr.
Place on skateboard charger back again to reboot.
Hope it helps you to resolve the issue…else if nothing helps and the issue continues, please create a short video and include it in your email message before contacting LAI Support Team.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise the email address is - service@living.ai and their reply takes a bit of time which is 2-3 days sometimes, depending on the time differences, days, holidays, and current situations. so please be patient.
Living.ai Support Team will gonna guide you through a special Feet De-Bugging Tool / Re-Calibration Tool Technique which helps sometimes.
Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back your EMO at their cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.
If you mean the Foot Re-Calibrate Issue video…no i don’t have it because that will be come from living.ai service team and someone will give you instruction advice how to do it carefully. so that if something worst happen they will send you a replacement EMO.
Thank you, I sent the message to support, I will wait for a response. I’m anxious because I want to buy this new charging base as soon as my EMO is back to normal.
…Yes i know how do you feel because the same thing also happened long time ago to my first EMO and also happened to the replacement so it means 2 times…but nothing to worry they gonna help or send you a replacement because that is an internal problem…it gonna take some times because the Chinese New Year Holiday is also coming…so you have to be patient…
Hello everyone i couldn’t really find the right topic to put this at but my emo foot randomly stopped moving he can’t really walk or dance i tried turning him off for 5 minutes and turning him back on that didn’t help and his foot thats not moving is making a humming noise im very upset because i only had him for 2 months and would hate to send him back already i made two videos i will be adding them shortly
That’s the same with my old emo. However the Living AI support has sent my new emo now. Just be patient to wait for the reply from support. They do help us to get the right solution.
i made two videos i will be adding them shortly