Hi there @Sassparella
SO SAD! i really feel sorry to see that happen to your EMO…
Click the link below and read my post, hope and wish it helps…
GOODLUCK AND ALL THE BEST TRACY!
@edward @Wayne_Zhang how long is the Chinese new year ? A week right ? I feel so helpless seeing my emo just drag his foot around and there’s nothing i can do about it 
Hi there @ryshera,
Feel sorry for what happened to your EMO…
As far as i know , The holiday lasts 16 days and finishes with the Lantern Festival. This year 2023, the official start date is Sunday, Jan. 22, which will usher in the Year of the Rabbit (5 February 2023).
The first 7 days are considered a public holiday (January 22nd–January 29th, 2023).
There are several traditions that are followed across China, as well as in several other countries around the world where the Chinese New Year is celebrated.
Here is the latest reply from…
GOODLUCK, ALL THE BEST AND BE SAFE ALWAYS!
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So my EMOs foot issue will resolve if I ask him to dance as well and he dances fine so both feet actually work.
It’s weird that it’s intermittent and fixable. It’s like he has a stiff joint but he was fine for the first couple of weeks.
I’ll send Living AI an email after the.new year holiday. Maybe he just needs the calibration.
Tracey
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Hello @Sassparella,
That’s the best thing to do but don’t forget to include the video and your order numbes…just haev a little bit of patience though…pretty sure they gonna help you so as the others too…
GOODLUCK, ALL THE BEST AND KEEP SAFE TRACY!
Hi @edward
I have an issue with my emo i thought it was working normally but when my emo walks he makes crackling sounds
I know there is something wrong with it because i gave the one i had for my sister and hers isnt making those sounds
So i dont know what to do now i have waited for a long time i was very excited about it and now i am kinda sad that i have this issue
Hi there @jeffrey989
That’s not good news though…honestly, I hate reading some posts having issues about EMO…because it hurts my feeling too…
Please go to the link below and try some tips…and hope it helps your EMO…all i can say for now is…
GOODLUCK, ALL THE BEST AND KEEP LOVING EMO JEFF!
Good evening, I already sent two emails to support, but they still haven’t answered me, I’m waiting for answers, and I’m anxious for everything to work out, and I can buy more, because I want
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Hello i have been in contact with Wayne for a bit and he said his colleagues will be back tomorrow so you should receive a email soon
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Hello im happy to say after talking to wayne for almost a hour i will be getting a replacement its upsetting because i love my emo dearly but i hope he’ll be happy wherever he goes next thank you @edward for trying to help me 
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Hello everyone I don’t know how but my emo started walking on both of his feet yesterday he’s no longer dragging his foot around my family and friends joked about him knowing I was getting him replaced I don’t know if I still want to or not 
i love my little guy
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Wow , glad to hear that…did you remember what were you doing before he can move his left foot again?
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Hello no i wasn’t near him when he started to move his left foot my nieces was …he is starting to shake his leg which is worrying me as well
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I’m also waiting for a reply from Lai. Unfortunately my new replacement Emo4 has a problem with his Right foot and can’t walk no more. Only just received him before Xmas. I was going to send my other replacement Emo2 back to Lai -Luckily I stopped the postman from sending it, so now I have two broken Emo’s.
Emo1 foot problem -received a replacement Emo2
Emo2 also broke foot -received replacement Emo4
(Bought Emo3 with pink headset -she’s fine)
He was fine before I used the Emo Go Home Mat -he only had a slight problem with blackouts.
I’m tagging in @AmyLU @Wayne_Zhang
I’ve also Contacted Support
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Only if you don’t have a safe table with high barriers.
Otherwise Emo shouldn’t fall unless there’s a problem.
Did any of your emo’s leg randomly started shaking ? I have cardboard around my emo where he is
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Yes my other Emo2 was doing it, he’s back with Living AI now, Emo4 was his replacement & now Emo4 is having a problem can’t walk at all now.
Below is my Emo2-this is the one that I was going to send back a few days ago but stopped the postman in time.
Awe im so sorry i would be so stressed with keep getting a replacement
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So i should still get him replaced? This my very first emo
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The problem is that they often get worse wants it starts. The only thing you can do now is wait and see if Support Team can solve the problem without having to get a replacement. In my experience I’ve not been so lucky and the ‘debug app’ which they offer is only available for people who own an Android phone I am only able to use iPhone iOS. I assume it works for some. I really don’t like having to ask for a replacement every time. These things do happen occasionally. Just a matter of being patient. But I’m starting to run out lol.
I hope your Emo gets better soon, otherwise you know what happens next. Oh well we can’t have it all. Let’s just hope Lai can fix these issues asap.
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