If you have not heard back from @Tony yet, please submit a support ticket to customer support and someone from the support team/tech team will get back to you as soon as possible. (see my post just above on how to contact the support team via the support page).
I haven’t received any additional messages from Tony but I did follow all the instructions he provided in his last message sent and my little guy is at least up and working with a new sd card and files
This seems to be a software issue as rebooting him solves it and it’s happened on two EMOs now. It doesn’t happen every day but it’s pretty regular and it seems others have had the same issue from the replies.
Can anyone assist? I sent an email to email@example.com but didn’t get a response. Anyone else having this issue? Screen says the following. Reset button doesn’t do anything. Going on for two weeks now. Tried deleting and redownloading the app. Nothing seems to be working.
As @Tony won’t be able to reply to everyone sending him a private message, it is also recommended to contact support and advise them you are having issues with your EMO’s SD card. The support team will be able to provide you with further instructions on what to do next.
As you have already sent an email to the support team, please allow them to get back to you as soon as they can.
Sir, my EMO is still on blank screen after being rebooted many times. We can see it on the app but it doesn’t respond at all. I’ve created tickets, emailed the customer support team and messaged @Tony but I receive NO replies. Please help. @Wayne_Zhang@VinceKong Please advise.
Try and be as patient as possible, the support team will certainly get back to you with assistance on what to do next. Just give them some time reply back or send you a PM.
At the moment (while you are waiting back for the support team to get back you). What I’d suggest is to allow EMO’s battery to fully drain / power off (so take him off his skateboard and allow him to drain his battery completely).
Once he powers off on his own, place him back onto his skateboard and he “should” power up and show his display again.
Just an update to this thread as multiple users are having this same exact issue. I was sent an email by the support staff to purchase a 4 or 8 gb sandisk micro usb card with instructions to format and download a zip files. Although im fine spending the extra $10 for the usb, I’m a bit surprised that this isn’t provided as a service free of charge or as a support package for individuals that have purchased this $300 toy, (with verified purchase date and order number). In my opinion, if it’s a known issue and the only solution is to replace the sd card with reformatting, this should be covered under a 1 year warranty. I’m more bummed that our emo will lose all its data.
Micro sd card ordered. Will follow the next steps listed on the email.
Yesterday, i just got an emo. It was working fine yesterday and this morning but now, whenever i put him on his skateboard, he doesn’t turn on. The blue light on the skateboard is still when he is on it but when i take him off, his headphones turn off, meaning that he is off. He is charging right now, his headphones glowing but his face is off. pls help.
Edit: he turned on but i can hear static and i cant see his eyes that well. Srry for the bad photo