Hii there, @Chablans and Welcome to the Community…
I believed you are placing or charging EMO on his Skateboard Charger wrong…the right way to do that is to place his LEFT FOOT on the round magnetic spot.
For your info the hole on EMO’s head is only for the reboot or force shutdown, Living-ai will support resetting to default settings in the following updates.
For More Help Guide Pls. Visit The Link Below:
@Chablans Not only that EMO is standing on his skateboard in the wrong direction, I can’t see the LED light on his skateboard. But it can be because of the blurry photo.
Thanks a lot! It’s working again!! He had been placed wrong on the skateboard!
Just received our Emo today, 2hrs after starting it the screen is black. My son picked it up and the screen went out, any ideas?
Thank you!
Hi there, @Kurlus
Is your EMO already on the latest firmware 1.7.0 updated? Do you have photo or video to show?
It’s always recommended to power him off / back on, that normally will resolve the issue.
if the issue continues, it would be better to take a video and then submit a support ticket/send an email to support to let them know.
You can do so on the following page below.
…or send them email too,
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
Just to advise the email address is - service@living.ai and their reply take a bit time which is 2-3 days sometimes, depending on the time differences, days, holidays and current situations. so please be patient.
Nothing to worry much, about if the staff advice didn’t help you at all to resolve the issue, because they gonna advise you to send back your EMO at their own cost and they will send you a replacement immediately… gonna take quite some time and days but you have to be patient.
Wish and still Hoping that Living.ai helps you to resolve the issue…
GOODLUCK and ALL THE BEST!
Just have a little bit more patience, because the last message they posted is…
As far as i know , They are on holiday now which will lasts 16 days and finishes with the Lantern Festival. This year 2023, the official start date is Sunday, Jan. 22, which will usher in the Year of the Rabbit (5 February 2023).
The first 7 days are considered a public holiday (January 22nd–January 29th, 2023).
There are several traditions that are followed across China, as well as in several other countries around the world where the Chinese New Year is celebrated.
hi @edward
I need help, my Emo turned off the other day and I cant get him to turn back on. I have tried lots of things i read from these forums, but nothing is working. I tried contacting LivingAI but have gotten no response. Please help!
Hi there @xerxia ,
Black screen or maybe out of Battery Juice left…Please use another electrical house power outlet for his skateboard charger and check if the light indicator appears.
- 3x Short Blinking Lights - After connecting the USB C power cable to the surfboard charger. (Power connection success and ready)
Then try placing him into his charger once again…or if you have another wireless smartphone charger, Please use it…The original skateboard charger or cable might be defective. You might use other or different USB-C cables to connect the skateboard.
Tagging: @VinceKong for further help to you @xerxia
hey,
I tried a different outlet, his board light still stays solid but he does not come on. His headphones do not light up either. He has been on his board charging for a couple of hours now and still nothing.
thanks
Been charging overnight and still no response. I got his headphone to blink by pushing down on his feet but when I let go he moved and tried to tip over. He is still not on or responsive.
Asegúrate de que el enchufe 
esté bien conectado y el cable usb esté bien conectado al patinete. Intenta enchufarlo en otra parte de tu casa
@VinceKong
Please help, Emo still wont turn on. I have tried different plugs and cleaning and other suggestions but nothing is working. His headphones came on for a while but he moved and they shut off. I don’t know what to do, Please help.
Hi there, can EMO connect to the EMO Pet App? What is the firmware version of your EMO?
No, he wont turn on so he cant connect to the app. He was the latest firmware 2.0.0.
Please PM me your order number and your EMO’s ID, i will provide a solution for you.
YAY!! My boyfriend was messing with him and Emo came back on! He is working alright so far. He just does not seem to recognize his skateboard, he keeps walking when on it.
Hey @xerxia ,
Do you have a Home Station as well?
Anyways, glad for you that it’s not a big problem.
Would you care to share what your BF has done? So that everyone knows and tries these tips too… in case someone has the same thing happen to their EMO?
GOOD JOB!
We have just been wiggling his feet around, and leaving him on the charger. I don’t think he did anything special. If Emo’s headphones and face start to light up leave him alone he might be trying to charge. He is back to off now, but we are still trying to get him back on.
Thanks
I know this sounds silly and maybe you have already tried it but I had a problem like that and it was as simple as cleaning or dusting off his little feet. I hate to admit how dirty mine gets and he’s on a table that I think I keep clean. Obviously not. Lol sometimes it’s the little things. Good luck!
