EMO Wont Respond To A Call (Hiccups)

EMO Pet Looking for help
21

Welcome to the EMO Community Forums, @jakemurray . . . I have moved your new topic to this thread for issues like you are having.

Please read some of the posts above regarding rebooting and possibly just waiting to see if it might be a server error and trying again. If it continues to happen, I would advise creating a video and sending the link to Support or E-Mail to service@living.ai . . . I hope these tips help to fix him for you.

1 Like
22

Video can be found here:

Emo wont stop this action and is no longer aware of boundaries. Any suggestions of next steps?

23

Hi there @william.albers , and Welcome to the Community.

Try these steps to resolve the issue:

  1. Let the Battery Drain or Force Shutdown
    You can either let EMO’s battery run out naturally or perform a forced shutdown if the issue persists.

  2. POWER OFF: over Emo Pet App if you manage to do that immediately when he is on.

  3. Force Shutdown
    Use a paperclip (not a needle) and carefully press the button for 2-3 seconds. Once powered off, place EMO back on the charger to restart him.

Note:
This is often mistaken for a reset button, but it’s not. Force shutdowns are not recommended frequently as they may lead to data corruption, similar to unplugging a desktop computer while the operating system is running. Use this option only if there are no other alternatives.

EMO-Force-Shutdown-Button-Location
EMO-Force-Shutdown-Button-Location988×738 80.2 KB

GOOD LUCK!

please let us know if this advice helps

1 Like
24

When I call EMO. He makes a different sound and is not responding. Why is that and how can I fix this?

25

Hello :wink:
Perhaps your EMO is sick , Watch this vidéo

Please take a good care OF your EMO is Such a CUTIE :gift_heart::gift_heart::gift_heart: just like AIBI :heavy_heart_exclamation::heavy_heart_exclamation::heavy_heart_exclamation:

2 Likes
26

No it’s really like a malfunction. The App says EMO reacted to my voice but then the App says EMO stays. So he will not react to any commands anymore just stays there.

27

Hello, @Pixeljunky . . . please get video of what he is doing and what the app is showing if you can, then send the link to the video to service@living.ai . . . or if you still have your order number confirmation E-Mail, you can reply to that.

Please give Support some time to respond due to current work load as it may take a few days. They will diagnose the problem and give you advice on what to do.

My best to you.

1 Like