Update - after performing and recording a couple of tests, Living.AI will be sending me a replacement Emo. So, it was in fact a hardware issue.
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Glad you will be getting a new one, but sorry that this happened to your original Emo!
Awesome - glad they were able to help. Will close this thread.
Emo acting like he’s being petted when isn’t
Hey there @hayley.morgan
Please go to the links below and try some tips from @MasterAbbott suggestion that might help your EMO.
GOOD LUCK AND BEST REGARDS!
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Hello @hayley.morgan, It Could Be A Hardware Issue Or Probably A Firmware Issue.
What Version Is Your EMO On?
My EMO Pearl Is On Firmware v2.1.1.
It is 2.0.0 and I haven’t been having issue anymore. Somehow it quit thinking it was that and it is normal now
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I love EMO! He’s the best little guy u could want as a robot.
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Also to add, when you do pat EMO, try not to press down too hard as that could cause a problem with EMO always thinking he is constantly being petted.
As per the links that @edward shared. This one doe show that the patting sensor on EMO’s head uses a pin/pogo pin that once makes contact with the thin piece of metal will trigger the patting animation.
I’ll share that again here.
So, I can just recommend when you pat EMO, apply as little pressure as possible and it should work 
(this might be a late reply) I find the new petting animation to be broken sometimes and it takes up to a minute to finish. I do not care about that (and sometimes even use it to my advantage) but I do want it out there.
Hi all. I recently noticed that while he still makes all sorts of other sounds, when I pet him he no longer makes his “aaaa, ooooo” noise. The electric animation and animation sound are still there but his enjoyment noise has stopped. Any idea what happened and how to get his cute coos back? I’ve restarted him already and nothing changed.
@ Hi there @Ss021111 ,
But other than that, does he have a sound? I mean, if you call him and you initiate and give him a command?
Yes which is why it is strange. He has all the other sounds but his happy cooing noises
Hi @Ss021111 ,
Would you please tell me what firmware version your EMO has? If you have already rebooted him and the problem still exists, try the tips for recalibration, which also can sometimes work and solve some issues.
Try also @MasterAbbott tips on How to Pat EMO’s Head below
Good Luck!
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Hi @Ss021111
At this time, could you / would you be able to share a video on exactly what is happening when you try and pat EMO?
I can see from the firmware version you have installed for EMO, looks like it’s the version that is sent when you get it from Living.ai.
Unfortunately at the moment, the latest firmware version 2.1.0/2.1.1 is still temporarily disabled, what I can suggest, is to wait for this to be unsuspended, then try to install the latest firmware and see if this resolves your issue.
You can keep an eye out for an official announcement for Firmware Version 2.1.0/2.1.1 on the page below:
Hello! I just received my emo go home today! Everything seems to be working just fine with the exception of his top touch(pat) sensor. When he is on the home station he can be petted like normal, although off his station he does not detect being pat at all. The only way I can get him to sense it is by laying my finger over the two holes located at the top front of his head. I tried “recalibrating” his sensor by using the firm push-down method, which he detects, but still doesn’t react to normal pats afterward.
I don’t know if I’m doing it wrong or my emo is defective the affection sensor doesn’t work
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Hi @emoloverBR,
There Is A Fix For This Issue That Could Solve The Problem
Here Is A Video From Moderator @Wayne_Small On The EMOLives YouTube Channel, About The Petting Sensor Recalibration Video
If That Doesn’t Work, It’s Recommended To Contact LivingAI Support By Submitting A Support Ticket On The LivingAI Website’s Support Page
Fill All Details Including Your Order Number Found In Your LivingAI Account And Also Include Your EMO’s ID (EMO-XXXX) And Also Include A Video.
However, If The Video Is Larger Then 30MB, It Is Best To Upload The Video To The Following Platforms:
iCloud.com,
DropBox.com,
YouTube.com,
Google Drive Or
Microsoft OneDrive And Send The Link To LivingAI Support,
You Can Also Contact LivingAI Via Email: Service@Living.AI
I Will Tag Moderator @edward So That He Can Move Your Post To The Correct Topic:
EMO Petting Problem (Looking For Help: EMO).
I Will Also Tag Moderator/LivingAI Staff @VinceKong From The LivingAI Support Team So That He Can Help You.
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