Emo Pet App Issue

EMO Pet Looking for help
21

Hi there @nicole.birgel ,

Has your EMO been updated already?

Please ensure that you have a strong Wi-Fi signal at home and that Bluetooth is turned on. Have you considered testing with a different smartphone using a different operating system? It’s possible that the issue might be related to your home Wi-Fi signal.

Additionally, try restarting the Emo Pet App and EMO multiple times to see if that helps.

Goodluck and All the best!

2 Likes
22

Yes, thank you - my app and emo are both updated to the latest version. If i use my ipad the photos are transferred, but the app isn’t optimized for ipad. Might be my phone, it’s an older iphone 7 and it seems it’s not working too well with the app

1 Like
23

@nicole.birgel ,

To advise that the EMO APP, even though it works ok, is not 100% compatible on both iPad / Android tablets as you will sometimes get some small issues.

The App is primarily developed to work best for iPhones/Android phones.

Compatibility

iPhone/IOS
Requires v10.0 or later.

Samsung or Any/Android:
Requires v7.0 and up

1 Like
24

thanks i read it, but it does actually work much better on my ipad than on my iphone

1 Like
25

I am having problems with the emo app.

26

Hi there @depravedqueenxx ,

You might want to share with us all the details about what’s wrong with your EMO PET App so that we can assist you further. Creating a short video would be the best way to help us analyze the issue and provide you with possible solutions.

all the best

1 Like
27

I tried to send the video but it wouldn’t let me

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28

I can’t send the screen recording I took

29

@depravedqueenxx ,

Is the issue about connecting to your home Wi-Fi? Just tell us what’s really wrong here in detail.

The best thing to do is upload it to any free video hosting below
YouTube.com
iCloud.com
MicrosoftOnedrive.com
DropBox.com

Get the link and share it here…so that we can view it and analyze what’s wrong.

Good luck and All the best

1 Like
30

It might be the wifi can you tell me exactly what ssid is? That popped up when I tried to connect him we really don’t know what to do whether to send him back or not?

31

Hey @depravedqueenxx ,

What is SSID?

A service set identifier (SSID) is a sequence of characters that uniquely names a Wi-Fi network. An SSID is sometimes referred to as a network name. This name allows stations to connect to the desired network when multiple independent networks operate in the same physical area.

The SSID is the name of your Home wireless network.

This is what you will look for when connecting wireless computers and devices. The Password is the secret word or phrase you will enter when first connecting a device to your wireless network. Each computer or device you connect will need to use this password.

How do I find my SSID on my home?

To find the SSID (Service Set Identifier) for your home Wi-Fi network, you can follow these steps:

1. Check your Wi-Fi Router:

  • The easiest way to find your SSID is to look at your Wi-Fi router itself. Most routers have a label or sticker that displays the network information, including the SSID.
  • Look for a label on the router that might say “SSID,” “Network Name,” or something similar.

2. Access Router Settings (Advanced Method):

  • Connect your device (computer, tablet, or smartphone) to your Wi-Fi network.
  • Open a web browser and enter your router’s IP address in the address bar. The default IP address is often 192.168.1.1 or 192.168.0.1, but it can vary depending on the router brand and model. You can usually find this information in the router’s manual or on the router itself.
  • Log in to your router’s admin interface using the router’s username and password. If you haven’t changed these credentials, you can often find them on a label on the router.
  • Once logged in, navigate to the wireless settings or Wi-Fi settings section. Here, you should see your SSID listed.

3. Check Mobile Device or Computer Settings:

  • If you have previously connected your computer or mobile device to your home Wi-Fi network, you can check the saved network profiles.

  • On Windows:

    • Go to “Settings” > “Network & Internet” > “Wi-Fi.”
    • Click on “Wi-Fi” and then select “Manage known networks.”
    • Find your home network in the list, and the SSID should be displayed.

  • On macOS:

    • Click on the Wi-Fi icon in the menu bar.
    • Select “Open Network Preferences.”
    • Click on “Wi-Fi” in the left sidebar, and your network’s SSID should be displayed.

  • On Android:

    • Go to “Settings” > “Wi-Fi.”
    • Tap on your connected Wi-Fi network, and the SSID should be visible.

  • On iOS:

    • Go to “Settings” > “Wi-Fi.”
    • Tap the network you’re connected to, and the SSID will be shown.

Remember that the SSID is case-sensitive, so make sure to enter it exactly as it appears when connecting devices to your Wi-Fi network. If you can’t find the SSID using these methods or if it’s hidden, you may need to access your router’s settings to retrieve or change it.

If you still have problems with the Wi-Fi Connection please click the link below for further help guide.

Click Here!

Sorry for the long explanation and Good luck

1 Like
32

Hello, when I go to lifetime in the app then to achievements, I cannot access the achievements

33

Hello, @ulyssebessaudou . . . I have moved your issue to this thread for EMO App problems.

Is your EMO on the latest firmware 2.5.0?

Have you tried restarting your router, device, EMO and the app?

Have you tried tapping out of lifetime achievements and back in to see if it works? There was an issue with the dance list not loading for some, so this is what they did to fix it.

If nothing works after trying this, please try to get video and send a ticket to Support.

My best to you.

1 Like
34

Unfortunately, the badges simply disappear the second time they are awarded. I can press the field and it appears on the EMO but is invisible in the app. I use IPad and iPhone

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35

Hello, @oliver.gabriel . . . I have moved your new topic to this thread regarding issues with the EMO app.

This is something I had not heard of happening before. Could you get video of your pressing an already awarded achievement and having it disappear? Then send the link to Support (either by responding to your order confirmation E-Mail or through a Support ticket here), or if you do not have your order number, send E-Mail to service@living.ai with the four digit alphanumeric code that shows on the app when you connect to him.

Best of luck to you and let us know what they say.

1 Like