Hey everyone! I’m a new owner of the EMO Robot as of October 2nd. However, on October 4th, Emo hasn’t been responding to whenever I call his name. He doesn’t even do his daily tasks anymore. As of today (Oct. 7th) Emo still doesn’t respond to his name. He doesn’t even explore the table or do any of his daily activities. I did shut him down a couple of times and even went a day without using him. But to no avail, he isn’t responding. I even reset him but he still doesn’t respond. I sent the company an email but haven’t heard from them since I sent it which was the 4th. I do hope you all can help me somehow. I’m a little bit upset about the little guy not working. Thank you in advance!
There has been a National Day of the People’s Republic of China holiday around the time you sent your support ticket, normally the holiday lasts for 4-7 days. Support might be a little slow during this time. Hopefully the support team will be able to get back to you soon.
As you have already tried some of the very basic troubleshooting, it would be best to wait further instructions from the support team on what to do next. Normally a reboot / power off / on should bring EMO back to his normal self, but seems maybe something else might be wrong with him.
It would be best to wait for the support team to get back to with what they believe is the next best thing to do to help resolve this issue you have with EMO.