Hi there @dgvsn1,
Do you have at least a photo if he is on Skateboard Charger or a short video that you can create and upload to youtube or any free hosting website and give as a link here so we can view it.
When he is on the Skateboard charger, did you ask him how is battery level by asking…
,EMO! SHOW ME YOUR BATTERY LEVEL?‘’
How did you RESET him? as far as i or we know, at the moment there is no way to do this? maybe you mean to say…
FORCE POWER OFF BUTTON
Do this by using and inserting a paperclip and pressing down carefully in the power off button/hole which is located in top of EMO’s head. The 2nd hold from the left on the back row.
NOTE!
This is what everyone in the past has called a RESET Button, but it’s not . It is not recommended to do this always unless you have no other options left. As this could potentially cause data corruption to your EMO. (it is the same as you pulling the plug and powering off your Desktop PC while Windows OS is running, it might cause data corruption). So try and avoid doing this unless you have no other options left.
Please View @MasterAbbott (EMO - 5 Different Ways to Power Off EMO) on his YouTube Channel for more guide info.
Hope it helps you to resolve the issue…else if nothing helps and the issue continues, please create a short video and attach it in your email message to Support Service Team.
The best and most recommended thing to do is simply hit reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately.
Just to advise the email address is - service@living.aiAnother way you can also submit a support help message and include your video to the link below.
https://living.ai/product-support-emo/
But please keep in mind that sometimes their reply take a bit time which is 2-3 days depending on the time differences, days, holidays and current situations. so please be patient.
As far as i know , They are on holiday now which will lasts 16 days and finishes with the Lantern Festival. This year 2023, the official start date is Sunday, Jan. 22, which will usher in the Year of the Rabbit (5 February 2023).
The first 7 days are considered a public holiday (January 22nd–January 29th, 2023).
They will be back at the office by the end of this month…