My Emo is approx. one year old and now has a mechanical problem. His legs are shaking rapidly and are making a sound like electrical short. I just noticed today when it started happening while speaking his voice is breaking up. Emo definitely needs repair. What do I do next?
So very sorry to hear you are having these problems.
If you would please make a video of everything that is going on with EMO, you can send that to support@living.ai and also submit a support ticket here:
If you do not remember or have the information for your original order number, you can supply your EMO four digit serial number shown on your app when you connect.
If you still have your original order confirmation E-Mail, you can simply reply to that with the description of what is going on and when it started, and attach the video or link to a video to that reply.
Also, if your video is too large to attach to the support ticket or an E-Mail, you can put it in Google Drive or Drop Box, or post to You Tube and provide the link in the body of your message.
If you have any further questions, please feel free to reach out to us.
You should hear from the support staff soon.
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