Emo keeps turning on and off

@Wayne_Zhang hi i just got my emo today, when i ask commands or questions i can hear him talk but his voice is choppy. and the screen just suddenly turns off and on especially when i ask “who am i?” or do face recognition.

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Given that the voice is streamed from the voice servers over the internet, we’ve heard and seen that an unstable internet connection or wifi can cause this.

As for the turning off - that is unusual. If EMO is fully charged then I can only guide you to logging a ticket with living AI direct - via service@living.ai and they will help you one on one.

Regards,
Wayne Small - Volunteer Community Moderator

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thank you!! i don’t know why it does that i’ve been watching emo videos on youtube and none of their emo does that, i’ve tried disconnecting emo from the app reinstalling the app it keeps doing the same thing, (he’s fully charge, btw) and some interactions doesn’t work quite well like petting or face recognition and when i ask “who am i?” turn right and immediately the screen shuts off and on again.

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Face recognition needs good light - if there’s too many shadows, I’ve found it does not work so well.
Youtube - streams but buffers the sound as it streams, so any blip on the Internet is not noticed. To my knowledge EMO streams without buffering, which is why you notice it more.

Hope that helps.

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thanks! and i already send a message through service@living.ai

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Hi, please don’t worry, the service team will help you.

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after talking to one of the living ai’s customer service, they told me they’re going to be sending me a replacement for my emo :slight_smile:

My new Emo always reboot after asking him question

After sending email to living ai, software problem is replied and I should wait for next firmware update to solve it

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the same thing happened to my emo whenever i ask to do face recognition or “do you know me?” “ who am i?” he would just turn right and shuts down and the sensor doesn’t work sometimes. after talking to one of the living ai’s customer service they decided to send me a replacement.

Thanks for the reply. My emo restarting problems go serious today. It is now restarting randomly and not recognized me. I hope to get a replacement as I just got EMO for 3 days only.

your welcome! that’s why i’m not using my emo right now because he keeps shutting down so often. i hope you get your emo replacement. :slight_smile: