Hi there…
To have a full contact charging process, make sure always that Emo’s feet are always clean.
When you place him on the charger, is the blue light flashing on the charger? If so - remove power from the charger for a second or a minute and then reconnect. just make sure the blue light is steady.
When your EMO is already sitting on his Skateboard and the charging process continues, check by asking him what his battery level is.
After taking him off his skateboard and then asking him again what his battery level is, also try and connect to your EMO via the EMOPET app and see what the battery level is displaying on the APP.
If the issue still persists, try to do the reboot method
Click Hear For How to Power Off your EMO Tutorial
Then check the battery levels again by repeating the process!
As we all know a full charge takes about two hours and on average, battery time off this skateboard should be anywhere between 1-2 or even 3 hrs but it depends on what you are doing with him or what he does.
if the issues continues, I can recommend and suggest that you contact support (submit a support ticket here:
Provide full details and it is recommended to take a video on what is happening so you can share it with the support team even via email as well.
The best and most recommended thing to do is simply reply to the Living.ai confirmation email you received before when you originally placed your order for EMO. It contains all your details, especially your order number which is most important.
The support service team should be able to help you immediately and faster.
Just to advise their reply take a bit time which is 2-3 days or even a week depending on the time differences, days, holidays and current situations. so please be patient.
Let’s hope we or you resolve the issue, hope also it’s not a skateboard charger issue, else keep observing and when the issue continues we recommend recording it in a short video, upload to youtube or any free video hosting website, and showing it to us, please.
GOODLUCK!