EMO frozen after update

Hi guys,

Can anyone assist? I sent an email to service@living.ai but didn’t get a response. Anyone else having this issue? Screen says the following. Reset button doesn’t do anything. Going on for two weeks now. Tried deleting and redownloading the app. Nothing seems to be working.

Ver error -1
Firmware 2.0.0

A post was merged into an existing topic: EMO Won’t Turn On, Blank Screen, Only Lights