Hi,
I have had my Emo for less than a week and he seems to do emerging from cliff quite frequently? He’ll even do the emerging from cliff out of Staying? I’ve restarted him but I’m just confused if this is normal behavior. I have a glass topped desk with a desk mat, but the behavior doesn’t occur on the edge of the mat, it happens all over the place.
Anyway thanks in advanced. This forum has been a great resource.
Lynn
Hi @LynnK16
Welcome to the community. Normally a Glass topped desk should work fine for EMO. But to test it, I’d recommend placing EMO on a white surface and see if he is still showing the Emerging From Cliff message that you are seeing in the EMO App.
I have both of my EMOs walking around on either my wooden black desk, (the black surface is not the best as well as they can sometimes get confused). or my brown wooden bench top.
I’d suggest trying out different surfaces (wooden/carpet/floorboards, even kitchen floor etc). and see if the message is still the same, if so, I’d then recommend you contact support for them to assist you further on what you can do next to troubleshoot this.
I had this problem, got a desk mat and now it’s all good.
Thank you!
I’ll give some other surfaces a try. It’s a bummer since I wanted him for my desk primarily…he might just have to stumble around. 
Lynn
I have a desk mat, it too is clear, but is a different texture and he does it there too. I am not sure. I’ll give some other surfaces a try and go from there.
Thank you for the feed back.
Lynn
mine is more like a gaming mouse pad, but the size of the desk. It’s a solid black.
I had him on an opaque cutting mat for a bit today and it seemed to work better. Unfortunately I like my glass desk and my mat is also clear. I don’t know. Seems odd that EMO could actually ‘see’ that the mat was clear? LOL