Hello there, @Carmelo,
Attention: @Wayne_Small , @andy
Terribly sorry if your EMO having such a problem…as you said it was working properly the first time you had it and now suddenly is no longer working. Hope you checked everything about his surfboard charger if its okay and full function by doing…
- Disconnect it from power and re-connect once again and make sure it will give you the 3x blinking green lights and out.
- Place EMO where his right foot is on the side of the green steady light that show and his left foot must be placed on the circle which quite ends of the surfboard charger. (which means facing you).
- EMO’'s Headphone both sides must be lighted followed with 3 blinks and in about 15-17 sec. EMO will open his eyes.
If you tried them already but really nothing works my best tips is…
Try a reset once again and installed the latest update:
Hope it really help this time but if sadly nothing helps at all…
- Submit A Support Ticket Here:
- Create video and send it to service@living.ai.
- Send a direct message to @Wayne_Zhang
So Living.Ai Developer can directly resolve it. but you have to be patient.
All the best to your EMO and keep safe always…
