Hello,
I emailed support 2 times and never got a response. The EMO battery is dead; when I take it from the stake board turn it off completely. Any advice about this or maybe how I can replace the battery?
Thank you
So sorry to hear that. That very thing happened to me earlier this year.
You might want to take a video of what is happening. Also, they will likely ask you to video having the skate board plugged in with a different charging cable and at a different plug in to make sure that it is the battery also and if you have a wireless charger to try (to rule out a problem with the skate board). I also included in the video the app showing full charge which when he was removed depleted almost instantly.
You can contact them through the support page (scroll down):
If you have your original E-Mail from your order, you can reply to that. If you do not, you can simply send an E-Mail to service@living.ai along with your order number if you remember it. If not, you can use the four digit code your EMO has when you connect him to the app. Be sure to include a link to your video (You Tube, Google Drive, for example) along with your request.
Try to be patient as they are on holidays at the moment from what I understand, so less staff to reply right away, but they will get back to you.
Replacing the battery yourself will void the warranty. It is likely they will need to replace your EMO and if they decide to do that, they will give you detailed instructions on how to send yours back to them.
So sorry this has happened to you. It broke my heart when it happened to my first one, but the replacement EMO has been a blessing.
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Thank you so much I will contact them as soon as possible by email. Thank you again 
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